How to Make an Apple Store Appointment GA S REGULAR Menu Lifewire Tech for Humans Newsletter! Search Close GO Computers, Laptops & Tablets > Apple

Make an Apple Store Appointment Using the Apple Store App

The fastest way to make an Apple Store appointment

By Sam Costello Sam Costello Writer Ithaca College Sam Costello has been writing about tech since 2000. His writing has appeared in publications such as CNN.com, PC World, InfoWord, and many others. lifewire's editorial guidelines Updated on November 16, 2021 Reviewed by Jessica Kormos Reviewed by Jessica Kormos Saint Mary-of-the-Woods College Jessica Kormos is a writer and editor with 15 years' experience writing articles, copy, and UX content for Tecca.com, Rosenfeld Media, and many others. lifewire's editorial guidelines Tweet Share Email Tweet Share Email Apple iPad Macs

What to Know

Using the Apple Store App is the easiest way to get in and get your device fixed at the Genius Bar.Apple designed the appointment-making process to be difficult to encourage customers to solve their own problems. This article explains how to make an appointment using the Apple Store App.

Using the Apple Store App to Make Genius Bar Appointments

In that case, the fastest, easiest way to book an appointment is to forget using the web-based tools and use the Apple Store app. Here's what you need to know: To start, you'll need to download the Apple Store App from iTunes or the App Store. Once you've got it installed, open the app. You will be asked to grant a number of permissions, including for notifications and for the app to use your location. Grant permission to use your location and decide on the others as you prefer. Tap the Stores menu at the bottom of the app. Next, tap the Genius Bar menu. On the next screen, tap Make a Reservation.

Select Your Support Type and Store Location

You've started the process of making your Apple Store appointment. Next: Select what product you need help with: Mac, iPod, iPhone, or iPad. Tap your selection and continue.The app will now use your location to find the closest Apple Stores to you (that's why it wanted location permission on the previous page). You'll see a list of them, organized from nearest to farthest.You can also search for stores by city, zip code, or on a map.Tap the store at which you want to make your appointment.

Confirm Apple Store Appointment Date and Time

With the store you'll get help as selected: Select a date for the appointment using the slider at the top of the screen. Slide right and left to find the date you want and tap it.With the date selected, the app will then show you what times are available at that Apple Store for your Genius Bar appointment on that day. Swipe up and down to review them. Tap to select the time you want.With your date and time selected, the app will take you to the appointment confirmation screen. This lists what you need help with, when your appointment is, and where you'll go for help. Tap the Back button in the top left to make any changes.If you want to add information about your problem so the Genius can better prepare to help you, tap Add a comment to my reservation.When you're ready to confirm your appointment, tap Reserve in the top right. Until you do that, you do not have a confirmed appointment.

Frequently Asked Questions

How do I cancel my Apple store appointment? When you make a Genius Bar Appointment online, you’ll receive a link to your reservation details via email. Select Manage my Reservations from the email and choose Cancel from the reservation page. From the Apple Store app, pull up your reservation details and select Cancel Reservation. How can I make an Apple appointment online? Make a Genius Bar appointment online by visiting the Apple Support page. Be aware that the appointment scheduling process isn't easy; Apple purposely makes it difficult to encourage customers to resolve issues on their own. Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Subscribe Tell us why! Other Not enough details Hard to understand Submit More from Lifewire How to Make an Apple Genius Bar Appointment How to Fix it When iPhone Call Volume Is Low How to Fix the Microphone on AirPods 10 Ways to Speed Up a Phone That's Running Too Slowly How to Use the iPad Calendar How to Fix iPhone Stuck in Headphone Mode Here's How to Fix An iPhone That Won't Turn Off How to Fix Missing Personal Hotspot on iPhone How to Use Google Assistant to Make Appointments 8 Reasons Why Your iPad Keeps Crashing How to Fix It When One AirPod Is Not Working How to Fix It When Your iPhone Microphone Isn't Working How to Fix It When There is No Sound on Your iPhone 8 Ways to Fix It When an iPhone Speaker Is Not Working iPhone Won't Download Apps? 11 Ways to Fix It What to Do When FaceTime Audio Is Not Working Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies