Remote IT Support Software AirDroid Remote Support for BusinessProducts AirDroid Personal Management suite for your private mobile devices at home and at workAirDroid CastNEW A powerful remote casting tool, easy to cast the screens of your phone and PCAirDroid BusinessNEW Enterprise MDM solution with powerful remote access and control capabilities. Affordable, secure, easy to use, and can effectively reduce operational costs for businesses.Remote Support for Business Remote assistance solution for customer support teams with shared screen, voice call, and remote control. Improve service quality and efficiency for businesses.File Transfer & ManagementRemotely Control Android DevicesScreen MirroringRemote CameraNotifications & SMS ManagementCast iOS and Android device screens to a computerCast PC screen to other PCsControl iOS and Android devices on a computerUse a USB cable to cast screenTurn your computer into an AirPlay ReceiverCast to the Browser NEWRemote Access (View & Control)Management & SecurityMonitor, Alerts & Workflows NEWFile TransferMobile Application Management (AMS feature)Kiosk ModePolicyGeofencing & TrackingRemote Support for Business with ARRemote Support for PersonalSolutions AirDroid Personal Use AirDroid Personal to be more productive at home and at workAirDroid CastNEW Support screencasting from your phone screens (Android/iOS) or PC screens (Windows/Mac), suitable for remote meetings, game streaming, remote teaching, and more.Remote Support for your family Help your families walk through device issues, or directly take control of itMobile device management & remote access Use AirDroid Business to streamline IT resources, reduce cost, and increase efficiencyRemote Support for Business Use AirDroid Remote Support to provide 1-to-1 remote assistance & troubleshooting for clients, staffs, and business partnersBy IndustryDigital Signage & MultimediaIT & MSP ServicesUnattended DevicesTransportation & LogisticsCommunicationsEducationBy Device NumberSmall-Scale Deployment (10-100)Large-Scale Deployment (100+)Hardware manufacturersIT system integrators and software providersIn-house IT support teamPricingResources LearnResource Library Datasheets & guidesHelp Center FAQs, tutorials, or talk to usBlog News, guides, and tipsHow-to How-to articles, must-know tricksCompanyAbout Sand StudioSecurity CenterContact usPartners Partner Programs Explore AirDroid Business Partner Programs to help you grow your business Reseller Partners Sells industry-leading MDM and remote control solutions Referral Partners Drive more high-value leads for AirDroid Business MSP Partners Offer AirDroid Business as a subscription service to your customers Distributor Partners Join the distribution program, generate revenue growth OEM/ODM Partners Integrate AirDroid Business to your devices, strengthen products and servicesDownloadAirDroid Web AirDroid Cast Web Schedule a Demo Contact UsSign inUser centerSign out Products AirDroid Personal OverviewFile Transfer & ManagementRemotely Control Android DevicesScreen MirroringRemote CameraNotifications & SMS ManagementAirDroid Cast NEW OverviewCast iOS and Android device screens to a computerCast PC screen to other PCsControl iOS and Android devices on a computerUse a USB cable to cast screenTurn your computer into an AirPlay ReceiverCast to the Browser NEWAirDroid Business NEW OverviewRemote Access (View & Control)Management & SecurityMonitor, Alerts & Workflows NEWFile TransferMobile Application Management (AMS feature)Kiosk ModePolicyGeofencing & TrackingRemote Support for Business OverviewRemote Support for Business with ARRemote Support for PersonalSolutions AirDroid PersonalAirDroid CastRemote Support for your familyMobile device management & remote access OverviewDigital Signage & MultimediaIT & MSP ServicesUnattended DevicesTransportation & LogisticsCommunicationsEducationSmall-Scale Deployment (10-100)Large-Scale Deployment (100+)Remote Support for Business OverviewHardware manufacturersIT system integrators and software providersIn-house IT support teamPricingResources Learn Resource LibraryHelp CenterBlogHow-toCompany About Sand StudioSecurity CenterContact usPartners Partner ProgramsReseller PartnersReferral PartnersMSP PartnersDistributor PartnersOEM/ODM PartnersDownloadContact Us Schedule a DemoSign in
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Provide on-screen tutorials and troubleshooting for your customers and remote employees from a computer or mobile deviceFree trial See pricing Remote IT assistance for better customer experience
Remote control
Unlimited devices
Quick & secure
Software & hardware
During screen sharing with a client or an employee, you can take control of the device to quickly resolve a complex issue. Your support agents can connect to as many end devices as you need at no extra cost. Connecting to customers and employees is simple and painless, along with data encryption and screen privacy to keep your users safe. AirDroid Remote Support combines software and hardware troubleshooting in one place with a suite of on-screen tools and AR camera. Remote control
During screen sharing with a client or an employee, you can take control of the device to quickly resolve a complex issue. Unlimited devices
Your support agents can connect to as many end devices as you need at no extra cost. Quick & secure
Connecting to customers and employees is simple and painless, along with data encryption and screen privacy to keep your users safe. Software & hardware
AirDroid Remote Support combines software and hardware troubleshooting in one place with a suite of on-screen tools and AR camera. All the tools you need in one place
Real-time Screen Sharing & Voice Chat
See a customer or employee's screen and communicate directly while giving instructions to solve a problem. Resolve device issues quickly with Remote Control
Besides verbal communication, you can enhance service efficiency by directly controlling your customer's device during the help session upon the user's consent.* Messaging & File Transfer
Send messages, manual guides or screenshots when voice communication isn't available. AR Camera
Connect to a device's camera and place 3D markers onto real-life objects to troubleshoot physical equipment. Gestures & Markup
By enabling gestures during screen sharing, you can swipe and click on your screen and the end-user will see on-screen gestures. Annotate a screenshot with text or markup to assist with the tutorial. * Remote Control feature is only available for controller device running iOS/Android AirMirror and AirDroid Business.AirDroid Control Add-on is only available for controlled devices running Android 7.0 and above. Management & reporting for your team
Shared hours
Monitor team usage
Analyze logs
Every seat comes with 50 connecting hours per month and the hours can be shared among your team. You can add extra seats for concurrent support or hours to give you the flexibility as a team. The Owner can see an overview of each support agent's connection status, as well as a total usage summary for further analysis. Get access to each remote session's log history. Select date range to narrow down the report or search by support agent to find individual history. Shared hours
Every seat comes with 50 connecting hours per month and the hours can be shared among your team. You can add extra seats for concurrent support or hours to give you the flexibility as a team. Monitor team usage
The Owner can see an overview of each support agent's connection status, as well as a total usage summary for further analysis. Analyze logs
Get access to each remote session's log history. Select date range to narrow down the report or search by support agent to find individual history. Security & privacy for your users
Unique 9-digit code
Suspend screen sharing
Permission to connect
Every user will get a unique 9-digit code on their device screen for your support agents to connect to. Customers or employees can pause screen sharing anytime to hide confidential information. Request to connect to a device, see share screen, and access remote camera needs to be allowed by the end-users. Unique 9-digit code
Every user will get a unique 9-digit code on their device screen for your support agents to connect to. Suspend screen sharing
Customers or employees can pause screen sharing anytime to hide confidential information. Permission to connect
Request to connect to a device, see share screen, and access remote camera needs to be allowed by the end-users. Choosing between AirDroid Business and AirDroid Remote Support
AirDroid Business is designed for managing unattended devices to which you have full ownership and administrative rights, and you can access these devices without anyone's consent. AirDroid Business MDM is also perfect for managing company-owned devices, such as self-service kiosks, vending machines, or POS systems. Use case Logistics company
Logistics and transportation companies need to manage devices assigned to each truck driver, such as restricting non-work uses and unapproved app installations. IT admins also need to remotely support truck drivers when there's an issue with the device. Quick enrollment
Enroll and set up devices for the drivers in bulk to save time. Kiosk Mode
Use single-app mode and app whitelist to allow access for only company apps. App management
Remotely publish updates to drivers' devices in bulk automatically. Monitoring
Monitor device screens, status, and activities of devices and drivers in real-time. Alerts
Receive email alerts when something critical happens to the devices, such as data usage exceeding the cap. Control the situation before things get out of hand. Remote control
Remotely control and resolve device issues directly and quickly. Pricing
AirDroid Business is charged by the number of devices in your deployment.Learn more about AirDroid Business Remote Support is not designed for supporting unattended devices. It's ideal for devices that are manufactured and sold to customers by your company. Your customers own the devices but may require hardware or software support after the sale. Use case Hardware manufacturer
You are a hardware manufacturer that sells devices to system integrators or end customers. Support will be required when there's an issue with the device. Remote Support not only provides the privacy and security that customers need but also an easy and out-of-the-box experience. OEM partnership is also available for you to customize the interface and showcase your brand. Easy and quick
Your customer only needs to provide the 9-digit connection code shown on the Remote Support app for your agent to connect to the device upon permission. Your agent can then use screen sharing, voice chat, and various tools to assist customers with an issue. Remote control
During screen sharing, your support agent can use remote control to resolve a complex issue directly for the customer and minimize device downtime. OEM partnership*
Customize app interface, company logo, and other options to show your branding on your customers' devices. *Please contact our sales team for OEM partnership details. Security & trust
We offer the most ideal remote support solution with comprehensive security measures. Your customers' devices can't be connected or controlled without their permission. Upon request, your customers can get help by providing a unique connection code to your support team. Pricing
Remote Support is charged by the number of seats required for your operation. Each agent with assigned seat can support unlimited devices to help reduce operational costs for your company. Need to remotely assist families or friends with mobile phone or miscellaneous problems
Use AirDroid Remote Support for personalLearn more Download Looking to support physical equipment with AR remote camera
AirDroid Remote Support comes with remote camera and augmented reality technology, giving you the ability to see through a smartphone's camera and troubleshoot physical device, equipment or environment.Learn more Try AirDroid Remote Support with screen sharing & voice chat
Free trial Contact sales About AirDroid Remote Support AirDroid Remote Support software helps technicians visualize remote issues and guide on-site personnel with clear instructions that phone calls or emails can't provide. The perfect remote troubleshooting tool for resolving mobile and technical issues in the field. CompanyAbout Sand Studio Contact Us Partners EULA Privacy Policies Payment Terms Security Center GDPRResourcesResource Library Help Center How-to Blog Pricing DownloadAirDroid ProductsAirDroid Personal AirDroid Cast AirDroid Business AirDroid Parental Control AirDroid Remote SupportCompany About Sand StudioContact UsPartnersEULAPrivacy PoliciesPayment TermsSecurity CenterGDPRResources Resource LibraryHelp CenterHow-toBlogPricingDownloadAirDroid Products AirDroid PersonalAirDroid CastAirDroid BusinessAirDroid Parental ControlAirDroid Remote SupportlinkedIn/ twitter/ facebook/ youtube 2011-2022 Sand Studio, SingaporeEnglishEnglishDeutschEspañolFrançaisItalianoPortuguês(BR)日本語简体中文繁體中文Português(PT)We use cookies to ensure you get the best experience. By using our website you agree to our Privacy Policy. 2011-2022 Sand Studio, Singapore