"I Was Refused Service At A Dunkin' Donuts Because I'm Deaf": Deaf Woman Tells Her Story And Sparks An Important Conversation Bored Panda Bored Panda works better on our iPhone app Continue in app Continue in browser Like what you're reading? Subscribe to our top stories Please enter email address By submitting email you agree to get Bored Panda newsletter. We respect your privacy. We will not publish or share your email address in any way. Almost finished... To complete the subscription process, please click the link in the email we just sent you. Almost finished... To complete the subscription process, please click the link in the email we just sent you. Are you leaving already? Are you sure you want to post this? We're asking people to rethink comments that seem similar to others that have been reported or downvoted this warning is a mistake x x Let's fight boredom together! Continue with Facebook Continue with Google or Log In Don't have an account? Sign Up Forgot your password? Creating an account means you agree with Bored Panda's Terms of Service 0, text: error()"> Become a member Sign Up Have an account? Login Forgot your password? Creating an account means you agree with Bored Panda's Terms of Service 0, text: error(), css: errorCssClass"> Password reminder Please provide your email address and we will send your password shortly. Send Have an account? Login Don't have an account? Sign Up Get our top 10 stories in your inbox: Finish 0, text: error(), css: errorCssClass"> Please enter your email to complete registration Finish 0, text: error(), css: errorCssClass"> Activate to continue Your account is not active. We have sent an email to the address you provided with an activation link. Check your inbox, and click on the link to activate your account. I have already activated my account Resend activation link We and our trusted partners use technology such as cookies on our site to personalize content and ads, provide social media features, and analyze our traffic. You can read more about it and change your preferences here. Agree Bored Panda iOS App Available on App Store Continue in App Bored Panda Android App Available on Google Play Continue in App By using our services you agree to our use of cookies to improve your visit. You can change your preferences here. Agree BoredPanda Login Add Post Search ArtPhotographyAnimalsFunnyTravelIllustrationComicsDIYGood NewsParentingChallengeAsk Pandas More Featured Trending Latest Newsletter The Bored Panda iOS app is live! Fight boredom with iPhones and iPads here. Bored Panda “I Was Refused Service At A Dunkin’ Donuts Because I’m Deaf”: Deaf Woman Tells Her Story And Sparks An Important Conversation Home Partnership Advertise Success stories Jobs About us Contact 104points 2.6K Social Issues1 year ago

“ I Was Refused Service At A Dunkin’ Donuts Because I m Deaf” Deaf Woman Tells Her Story And Sparks An Important Conversation Interview

Liucija Adomaite and
Ilona Baliūnaitė
Shannon Heroux, 32, a TikTok creator dedicated to spreading awareness about deaf people, has recently released a very emotional video on her channel. In it, Shannon tearfully explained how a Los Angeles Dunkin' Donuts refused to serve her because she was deaf and how painful this whole experience has been. "I was confused, I couldn't hear anything," the woman recounted an incident that happened a while ago. "I wear a cochlear implant, but I was not wearing it at that time. I've never been refused service before, and it hurts," she said with tears running down her face. According to her account, the manager refused to pull down a mask so she could lip read. The video received 13.8 million views with the caption saying "I want to spread awareness on how this is not okay." Immediately, it sparked a very important conversation and many people joined to show their support for Shannon.

This woman has recently filmed an emotional video where she tearfully explained how Dunkin Donuts refused to serve her because she is deaf br

"When I was four years old, I lost my hearing due to a birth defect called "Enlarged Vestibular Aqueduct (EVA)," Shannon Heroux told Bored Panda in an interview. "It's a rare defect that allows brain fluid to leak into the ears drowning the hair cells. EVA is heavily associated with childhood hearing loss.' Sadly, Shannon said that she has been treated poorly her entire life by those that didn't understand hearing loss. "I've been called names, been discriminated against, and even ignored by the deaf community as well because I used hearing devices. I was also treated in ways that made people look at me differently just because I couldn't hear," she recounted. However, it all changed for Shannon when she got the cochlear implant. "When I got the cochlear implant at 15, it was very life-changing and people treated me like their equals. High school was amazing because of that. Everyone knew me and saw the difference having the implant has made for me so I got treated even better because of that." @shannon_herouxI was refused service at a Dunkin Donuts because I'm deaf. I want to spread awareness on how this is not okay. Part one of the video. 💔♬ original sound – shannon_heroux When it comes to the incident at Dunkin' Donuts, Shannon was very confused about what happened. "I didn't know how to feel. After I left the establishment, a huge wave of emotions came over me and I realized how I was discriminated against for my hearing disability." The incident made her realize how much discrimination has occurred during this pandemic and how much more of it she experienced the last 1.5 years compared to entire life. "It was time to step up and spread awareness and get people to understand that this is emotionally exhausting and unbelievably stressful on mental health," Shannon told us.

Shannon then met with the Dunkin Donuts manager who apologized and they talked through the possible solutions br

Image credits: sionnan_x3@shannon_herouxMy meeting with the franchise owner of the Encino DD. #fyp #deafawareness #dunkindonuts♬ original sound – shannon_heroux Image credits: Chris Waits Shannon explained that "being deaf is not a visible disability so no one should ever be judged or questioned about it." "I wish people would be more understanding that not every deaf person is equal in regards to their hearing loss. Many of us rely on lip reading and it's how we communicate effectively with or without hearing devices. It's important for those that are able to, take that little extra step to help create a good communicative environment to prevent any humility or discomfort for all." Moreover, deaf people are more capable than they are given credit for. "The masks are a big hindrance for communicating so just please be mindful if someone needs some extra assistance!"

The incident sparked a very important conversation and many people joined to share their experiences and show support for Shannon

Anyone can write on Bored Panda. Start writing! Follow Bored Panda on Google News! Follow us on Flipboard.com/@boredpanda! Share on Facebook Liucija Adomaite Liucija Adomaite Writer, BoredPanda staff Liucija Adomaite is a creative mind with years of experience in copywriting. She has a dynamic set of experiences from advertising, academia, and journalism. This time, she has set out on a journey to investigate the ways in which we communicate ideas on a large scale. Her current mission is to find a magic formula for how to make ideas, news, and other such things spread like a virus. Read more » Ilona Baliūnaitė Ilona Baliūnaitė Author, BoredPanda staff Ilona is a photo editor at Bored Panda with an MA in Communication Of Creative Society. Before Bored Panda, she worked as a social media manager and freelance graphic designer. When she is not photoshopping or searching for the most interesting photos for stories, she is usually watching good movies and says that The Godfather is the best. Read more » Show All Contributors Get the latest inspiring stories via our awesome iOS app! Download Bored Panda app! Popular on Bored Panda Woman Shows How "Harry Potter" Characters Were Supposed To Look According To Book Descriptions (35 Pics) 50 ‘Weird Facts’ About The World That Might Give You A Fresh Perspective Overworked Employee Quits Because He Wasn't Getting A Fair Wage, Costs The Company $40 Million 40 Embarrassing Moments People Didn't Know Who They Were Talking To And Made A Fool Of Themselves 30 Of The Most Hectic Homes As Shared On 'The Broke Agent' Instagram Account Bride Doesn't Include Wedding Dinner Price In Her Wedding Invites, Is Surprised To See Many Guests Canceling On Her After They Find Out Woman Shows How "Harry Potter" Characters Were Supposed To Look According To Book Descriptions (35 Pics) 50 ‘Weird Facts’ About The World That Might Give You A Fresh Perspective Overworked Employee Quits Because He Wasn't Getting A Fair Wage, Costs The Company $40 Million Join the conversation POST Lara Verne Lara Verne Community Member • points posts comments upvotes FollowUnfollow 1 year ago I understand why manager was reluctant to pull his mask down, but refusing to write anything, when she said she can't hear him? D*ck. 52 52points reply Monday Monday Community Member • points posts comments upvotes FollowUnfollow 1 year ago Yeah, can't blame the employees for not taking off their masks, who knows what policies and punishments they content with along with the covid risk, but it would have taken next to no time to just write something down. 25 25points reply Load More Replies... Kathryn Baylis Kathryn Baylis Community Member • points posts comments upvotes 1 year ago Some people just aren’t intellectually equipped to think of alternatives. They follow the rules, blindly, and if no one above them tells them how to solve a problem, they just won’t budge from the rules. Yeah, you don’t have to be a genius to know that pen and paper would’ve helped here, but that just illustrates the mentality of some of our fellow humans (a stretch to consider them fellow humans, but you know…). 9 9points reply Heliocracy Heliocracy Community Member • points posts comments upvotes FollowUnfollow 1 year ago The ADA requires the store manager to make accommodations. What he did was illegal. 21 21points reply John L John L Community Member • points posts comments upvotes FollowUnfollow 1 year ago (edited) He just assumed that she was a difficult customer, once his employee, came to him. Just like with cops assuming everyone is a perp that hasn't been caught yet. It's all good until the first "unreasonable" request, then it's off to the assumptions. I get the manager probably has to deal with stuff like this everyday, but it's his job to. Consider a career change, if you can't deal anymore. 6 6points reply Requiem Requiem Community Member • points posts comments upvotes FollowUnfollow 1 year ago Cops get shot at by regular people not wanting a speeding ticket. So YES they will treat even you as a s**t head. I get away with things with the police because I do what they ask and give them more info. And than I either get less fines or no fines. 3 3points reply Suz66 Suz66 Community Member • points posts comments upvotes FollowUnfollow 1 year ago Exactly. It takes balls to pull over a random person that could shoot them. Cops don't assume that all are perps, they need to protect themselves because they don't know what they're going to encounter. 1 1point reply blugeagua blugeagua Community Member • points posts comments upvotes FollowUnfollow 1 year ago Well you're one of the lucky ones and more than likely white. It doesn't matter how good you are at complying, for MANY people, they have been shot by the cops because too many of them are trigger happy. -3 -3points reply Rissie Rissie Community Member • points posts comments upvotes FollowUnfollow 1 year ago This comment is hidden. Click here to view. Something tells me there's more to this story. Maybe the manager struggles with literacy? Or That's something people are ashamed of and yeah, you can become a manager at a fast food place while being terrible at writing. Or maybe he just had an encounter with someone being a covid denier and he had his share for the day? And there's probably a lot of misunderstanding to begin with. Maybe she didn't ask to take of the mask, but started to become demanding. And with all the rules and judgement around Covid, people get scared and hold on for dear life to rules they don't get in the first place. I get that it's hard being deaf. My hearing is down by about 60% on one side and a little better on the other. But if you have that implant, why not make use of it? Especially if you're an Uber driver, you need to communicate fast with passengers. It's also safer to drive with it than without. Noise tells you about horns and sirenes. I don't know, it just sounds fishy. -11 -11points reply Rens Rens Community Member • points posts comments upvotes FollowUnfollow 1 year ago Unfortunately this is happening all the time with people who have invisible disabilities. I live in the UK and I always wear a lanyard around my neck with my keys and some cards; my lanyard is green with sunflowers which represents invisible disabilities and the various cards I carry with me explain my invisible disabilities, as well as my contact person. I have a face mask exemption card due to my anxiety and breathing issues. I have mobility issues and sometimes I end up slurring my words as if I'm drunk because of my chronic fatigue. I know that my lanyard isn't guaranteed to make people understand but so far in the year I've been wearing, it people have been quite supportive and I have not yet had a nasty comment. The irony is, the most trouble I've had was from a resident in my building who was going around telling people that "someone like me" shouldn't be living here. A little bit of empathy goes a very long way. 24 24points reply Suz66 Suz66 Community Member • points posts comments upvotes FollowUnfollow 1 year ago Omg! I'm sorry you experienced that. I too have invisible disabilities. I have autoimmune disease which creates crushing fatigue and pain. On a bad day, I need to use my parking placard. I only use it when I really can't walk far and need to open up my door wider because of pain. I get dirty looks sometimes. People are quick to judge. 9 9points reply Load More Replies... Robert T Robert T Community Member • points posts comments upvotes FollowUnfollow 1 year ago Is this not disability discrimination? In the UK we have laws that protect against this and companies can get into serious trouble if they fail to comply. I'd throw the book at them. 17 17points reply fuggnuggins fuggnuggins Community Member • points posts comments upvotes FollowUnfollow 1 year ago @Rissie - she says she was refused service. Not that she couldn't make an order. She was presumably refused service based on that she was not wearing a mask. That they all had their faces covered, she could not read their lips to understand what the issue was. To have someone come at you irate about something you don't understand can be uncomfortable, maybe upsetting. Yet, here we are, in sophisticated society, mature adults with the wealth of human knowledge at our fingertips, enlightened and liberated, treating one another like animals do because we're having a state sanctioned and encouraged lymbic moment. Woman wants a coffee. The gall. 0 0points reply Load More Replies... fuggnuggins fuggnuggins Community Member • points posts comments upvotes FollowUnfollow 1 year ago (edited) Yeah, well, it's now acceptable to discriminate. This is the world people want. It's no longer the standard to judge people on their actions. Now people are judged by associations made about them. That shopkeeper was not unreasonably dubious. He was acting out of the emotion that has been stoked around this topic. And acting entirely in-line with the directions given from above and the examples being made. It's OK to discriminate based on perceived political views and personal health choices. Where else did you think this was heading? People are pretty slow to catch up with crazy conspiracy theorists and far-right omniphobic misogynistic nazi racists. Another day, another latent realisation that will be tomorrow's hypocritical hot issue. -1 -1point reply fuggnuggins fuggnuggins Community Member • points posts comments upvotes FollowUnfollow 1 year ago This comment has been deleted. 0 0points reply Rissie Rissie Community Member • points posts comments upvotes FollowUnfollow 1 year ago This comment is hidden. Click here to view. There's more to this story. Working as an Uber driver and having the option to wear a cochlear implant (which is the safer option), not having your order ready written down. I don't believe any of it, the more I think about it. -19 -19points reply 13 13 Community Member • points posts comments upvotes 1 year ago This comment is hidden. Click here to view. Yay! Someone sees the light! High five! -24 -24points reply Load More Comments POST Lara Verne Lara Verne Community Member • points posts comments upvotes FollowUnfollow 1 year ago I understand why manager was reluctant to pull his mask down, but refusing to write anything, when she said she can't hear him? D*ck. 52 52points reply Monday Monday Community Member • points posts comments upvotes FollowUnfollow 1 year ago Yeah, can't blame the employees for not taking off their masks, who knows what policies and punishments they content with along with the covid risk, but it would have taken next to no time to just write something down. 25 25points reply Load More Replies... Kathryn Baylis Kathryn Baylis Community Member • points posts comments upvotes 1 year ago Some people just aren’t intellectually equipped to think of alternatives. They follow the rules, blindly, and if no one above them tells them how to solve a problem, they just won’t budge from the rules. Yeah, you don’t have to be a genius to know that pen and paper would’ve helped here, but that just illustrates the mentality of some of our fellow humans (a stretch to consider them fellow humans, but you know…). 9 9points reply Heliocracy Heliocracy Community Member • points posts comments upvotes FollowUnfollow 1 year ago The ADA requires the store manager to make accommodations. What he did was illegal. 21 21points reply John L John L Community Member • points posts comments upvotes FollowUnfollow 1 year ago (edited) He just assumed that she was a difficult customer, once his employee, came to him. Just like with cops assuming everyone is a perp that hasn't been caught yet. It's all good until the first "unreasonable" request, then it's off to the assumptions. I get the manager probably has to deal with stuff like this everyday, but it's his job to. Consider a career change, if you can't deal anymore. 6 6points reply Requiem Requiem Community Member • points posts comments upvotes FollowUnfollow 1 year ago Cops get shot at by regular people not wanting a speeding ticket. So YES they will treat even you as a s**t head. I get away with things with the police because I do what they ask and give them more info. And than I either get less fines or no fines. 3 3points reply Suz66 Suz66 Community Member • points posts comments upvotes FollowUnfollow 1 year ago Exactly. It takes balls to pull over a random person that could shoot them. Cops don't assume that all are perps, they need to protect themselves because they don't know what they're going to encounter. 1 1point reply blugeagua blugeagua Community Member • points posts comments upvotes FollowUnfollow 1 year ago Well you're one of the lucky ones and more than likely white. It doesn't matter how good you are at complying, for MANY people, they have been shot by the cops because too many of them are trigger happy. -3 -3points reply Rissie Rissie Community Member • points posts comments upvotes FollowUnfollow 1 year ago This comment is hidden. Click here to view. Something tells me there's more to this story. Maybe the manager struggles with literacy? Or That's something people are ashamed of and yeah, you can become a manager at a fast food place while being terrible at writing. Or maybe he just had an encounter with someone being a covid denier and he had his share for the day? And there's probably a lot of misunderstanding to begin with. Maybe she didn't ask to take of the mask, but started to become demanding. And with all the rules and judgement around Covid, people get scared and hold on for dear life to rules they don't get in the first place. I get that it's hard being deaf. My hearing is down by about 60% on one side and a little better on the other. But if you have that implant, why not make use of it? Especially if you're an Uber driver, you need to communicate fast with passengers. It's also safer to drive with it than without. Noise tells you about horns and sirenes. I don't know, it just sounds fishy. -11 -11points reply Rens Rens Community Member • points posts comments upvotes FollowUnfollow 1 year ago Unfortunately this is happening all the time with people who have invisible disabilities. I live in the UK and I always wear a lanyard around my neck with my keys and some cards; my lanyard is green with sunflowers which represents invisible disabilities and the various cards I carry with me explain my invisible disabilities, as well as my contact person. I have a face mask exemption card due to my anxiety and breathing issues. I have mobility issues and sometimes I end up slurring my words as if I'm drunk because of my chronic fatigue. I know that my lanyard isn't guaranteed to make people understand but so far in the year I've been wearing, it people have been quite supportive and I have not yet had a nasty comment. The irony is, the most trouble I've had was from a resident in my building who was going around telling people that "someone like me" shouldn't be living here. A little bit of empathy goes a very long way. 24 24points reply Suz66 Suz66 Community Member • points posts comments upvotes FollowUnfollow 1 year ago Omg! I'm sorry you experienced that. I too have invisible disabilities. I have autoimmune disease which creates crushing fatigue and pain. On a bad day, I need to use my parking placard. I only use it when I really can't walk far and need to open up my door wider because of pain. I get dirty looks sometimes. People are quick to judge. 9 9points reply Load More Replies... Robert T Robert T Community Member • points posts comments upvotes FollowUnfollow 1 year ago Is this not disability discrimination? In the UK we have laws that protect against this and companies can get into serious trouble if they fail to comply. I'd throw the book at them. 17 17points reply fuggnuggins fuggnuggins Community Member • points posts comments upvotes FollowUnfollow 1 year ago @Rissie - she says she was refused service. Not that she couldn't make an order. She was presumably refused service based on that she was not wearing a mask. That they all had their faces covered, she could not read their lips to understand what the issue was. To have someone come at you irate about something you don't understand can be uncomfortable, maybe upsetting. Yet, here we are, in sophisticated society, mature adults with the wealth of human knowledge at our fingertips, enlightened and liberated, treating one another like animals do because we're having a state sanctioned and encouraged lymbic moment. Woman wants a coffee. The gall. 0 0points reply Load More Replies... fuggnuggins fuggnuggins Community Member • points posts comments upvotes FollowUnfollow 1 year ago (edited) Yeah, well, it's now acceptable to discriminate. This is the world people want. It's no longer the standard to judge people on their actions. Now people are judged by associations made about them. That shopkeeper was not unreasonably dubious. He was acting out of the emotion that has been stoked around this topic. And acting entirely in-line with the directions given from above and the examples being made. It's OK to discriminate based on perceived political views and personal health choices. Where else did you think this was heading? People are pretty slow to catch up with crazy conspiracy theorists and far-right omniphobic misogynistic nazi racists. Another day, another latent realisation that will be tomorrow's hypocritical hot issue. -1 -1point reply fuggnuggins fuggnuggins Community Member • points posts comments upvotes FollowUnfollow 1 year ago This comment has been deleted. 0 0points reply Rissie Rissie Community Member • points posts comments upvotes FollowUnfollow 1 year ago This comment is hidden. Click here to view. There's more to this story. Working as an Uber driver and having the option to wear a cochlear implant (which is the safer option), not having your order ready written down. I don't believe any of it, the more I think about it. -19 -19points reply 13 13 Community Member • points posts comments upvotes 1 year ago This comment is hidden. Click here to view. Yay! Someone sees the light! 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