This TikTok User Goes Viral Online After Blasting The Starbucks Program Created To Punish Employees Who Don't Connect With Customers Bored Panda Bored Panda works better on our iPhone app Continue in app Continue in browser Like what you're reading? Subscribe to our top stories Please enter email address By submitting email you agree to get Bored Panda newsletter. We respect your privacy. We will not publish or share your email address in any way. Almost finished... To complete the subscription process, please click the link in the email we just sent you. Almost finished... To complete the subscription process, please click the link in the email we just sent you. Are you leaving already? Are you sure you want to post this? We're asking people to rethink comments that seem similar to others that have been reported or downvoted this warning is a mistake x x Let's fight boredom together! Continue with Facebook Continue with Google or Log In Don't have an account? Sign Up Forgot your password? Creating an account means you agree with Bored Panda's Terms of Service 0, text: error()"> Become a member Sign Up Have an account? Login Forgot your password? Creating an account means you agree with Bored Panda's Terms of Service 0, text: error(), css: errorCssClass"> Password reminder Please provide your email address and we will send your password shortly. Send Have an account? Login Don't have an account? Sign Up Get our top 10 stories in your inbox: Finish 0, text: error(), css: errorCssClass"> Please enter your email to complete registration Finish 0, text: error(), css: errorCssClass"> Activate to continue Your account is not active. We have sent an email to the address you provided with an activation link. Check your inbox, and click on the link to activate your account. I have already activated my account Resend activation link We and our trusted partners use technology such as cookies on our site to personalize content and ads, provide social media features, and analyze our traffic. You can read more about it and change your preferences here. Agree Bored Panda iOS App Available on App Store Continue in App Bored Panda Android App Available on Google Play Continue in App By using our services you agree to our use of cookies to improve your visit. You can change your preferences here. Agree BoredPanda Login Add Post Search ArtPhotographyAnimalsFunnyTravelIllustrationComicsDIYGood NewsParentingChallengeAsk Pandas More Featured Trending Latest Newsletter The Bored Panda iOS app is live! Fight boredom with iPhones and iPads here. Bored Panda This TikTok User Goes Viral Online After Blasting The Starbucks Program Created To Punish Employees Who Don t Connect With Customers Home Partnership Advertise Success stories Jobs About us Contact 65points 437 People8 months ago
This TikTok User Goes Viral Online After Blasting The Starbucks Program Created To Punish Employees Who Don t Connect With Customers
Konstancija Gasaitytė and
Saulė Tolstych
A lot of people know how challenging work in customer service can get, especially when working in food service. Being able to provide a customer with excellent service so that they'll want to come back is the goal that many employees strive to achieve. However, sometimes this goal gets difficult to achieve as every customer and their expectations are different. The feeling of being able to get the person just what they wanted and strike up a nice and smooth conversation is great, but what if not everyone wants to be bothered, and comes to your workplace just to get their order and carry on with their day? More Info: TikTok One of the main goals of people who work in customer service is making sure that the client receives excellent service
Image credits: bfishadow Having this in mind, TikTok user @benwithabee decided to reveal and comment on a program released by Starbucks created for their employees. In the video that now has almost 80 thousand views, the man points out why this agenda created by the upper management of Starbucks is toxic and doesn't benefit employees or customers. One TikTok user decided to share a program released by Starbucks to its employees
Image credits: benwithabee Ben, who often talks about topics related to employee rights on his TikTok, shared a program that was released by Starbucks management to its employees. The man found it on the Antiwork subreddit posted by a Starbucks employee. The main concern that was shared in the post was that the coffee company found the "connection score" had decreased, meaning that employees don't put enough effort into getting to know their customers. The business s main idea was that employees should focus on getting to know their customers
Image credits: benwithabee The TikToker found this program to be full of red flags that showed deeper problems with how the company treats its employees
Image credits: benwithabee The man was straightforward in saying that customers don t actually need employees to connect with them as long as they provide them with good service
Image credits: benwithabee The TikToker was quick to notice that this isn't something that most customers want. What they actually want and need is their order being made properly and being treated nicely by the staff. Other than that, he feels that no one really needs forced communication as everyone is aware that this is business, and people are just making transactions. Asking employees to make sure to "connect" with customers is actually covering some deeper and more serious issues. Image credits: benwithabee He pointed out that people are aware that this is business and all matters is a smooth transaction between the company and the customer
Image credits: benwithabee It was noticed that by forcing employees to connect with customers the company reveals some bigger problems related to understaffing
Image credits: benwithabee Not connecting with customers is seen more as an excuse to why there is a staff shortage. This problem was also reflected in the message. Employees were given the instructions on what to do if they need more hours. Besides the "tip" to create an environment that would encourage customers to come back, they were asked to either take hours that needed to be covered or even ask other employees to give their working time. What was noticed by the author of the TikTok is that such matters should be handled by a manager and not the employee. Image credits: benwithabee The TikToker pointed out that workers are put into a tough position while these problems should be solved by their managers
Image credits: benwithabee A lot of people online agreed that none of them, as customers, want employees to force themselves to chat with them as they are more comfortable with receiving proper service and carrying on with their day. What do you think about this situation? Don't forget to leave your thoughts in the comments down below! Image credits: benwithabee It was noted that those who do not follow the program should not be working at Starbucks
Image credits: benwithabee You can watch the full video down below
@benwithabee I've had so much fun talking to all of you <3 #antiwork #antiworktiktok #badboss #toxicworkplace #9to5 #thegreatresignation #entrepreneur #hustle ♬ Lo-fi hip hop – NAO-K People online agreed with the author of the TikTok emphasizing that they don t really need or want forced conversations with employees
This topic also encouraged others to share their own experiences and opinions on the matter
Anyone can write on Bored Panda. Start writing! Follow Bored Panda on Google News! Follow us on Flipboard.com/@boredpanda! Share on Facebook Konstancija Gasaitytė Konstancija Gasaitytė Writer, BoredPanda staff Konstancija is a Content Creator at Bored Panda. She has a bachelor’s degree in Translation and Interpreting and a master’s degree in Future Media and Journalism. She is very interested in sustainable fashion and is a perfect companion to go to second-hand shops and antiques for nearly anything: clothes, books or furniture. Her interests also include photography, literature and hiking. Read more » Saulė Tolstych Follow Unfollow Saulė Tolstych Author, BoredPanda staff Saulė is a photo editor at Bored Panda with bachelor's degree in Multimedia and Computer Design. The thing that relaxes her the best is going into YouTube rabbit hole. In her free time she loves painting, embroidering and taking walks in nature. Read more » Show All Contributors Get the latest inspiring stories via our awesome iOS app! Download Bored Panda app! 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What in the actual f*ck?! I don't want to wait 5 minutes for my coffee to be made while another barista has to force a fake conversation!! 15 15points reply Silre Silre Community Member • points posts comments upvotes FollowUnfollow 8 months ago Ugh, my Starbucks did the same thing! I don't want to talk to people, I want to get my drink with the least amount of human interaction possible. 3 3points reply Load More Replies... K Witmer K Witmer Community Member • points posts comments upvotes FollowUnfollow 8 months ago This is why I go to Dunkin' Donuts if I absolutely have to have a coffee. They don't talk to you they even roll their eyes,which I appreciate, if an ahole is going off about their order besides the fact Starbucks is gross. 0 0points reply Kevin Beard Kevin Beard Community Member • points posts comments upvotes FollowUnfollow 8 months ago I think that once your baristas get to know me they'll find, I don't want to talk to anyone. 14 14points reply Shahid Ali Shahid Ali Community Member • points posts comments upvotes FollowUnfollow 8 months ago This comment is hidden. Click here to view. I make more then $12,000 a month online. It’s enough to comfortably replace my old jobs income, especially considering I only work about 11 to 12 hours a week from home. I was amazed how easy it was after I tried it…GOOD LUCK.. ===))> ???.??????????.??? -11 -11points reply Load More Replies... Lou Lopez Lou Lopez Community Member • points posts comments upvotes FollowUnfollow 8 months ago See, the baristas know me by name/sight because I'm polite, patient, understanding and tip every time. They know me because I'm a "breathing room" customer where they can let some of that constant tension and anxiety go for a moment because I will never be anything but grateful to the people who make me coffee. It's not something forced by corporate, it's that they genuinely can feel "safe" around me no matter what's happening with my order. That's the kind of connecting employees and customers should be doing based off mutual respect, not fake niceties. 10 10points reply Moezzzz Moezzzz Community Member • points posts comments upvotes FollowUnfollow 8 months ago This! Yes! They're in customer service and I know they get assholes everyday. I don't want to be one of those. I can't stand to see someone get berated over something that can be easily fixed. I was in a coffee shop near my house (not Starbucks) and this "Karen" went off on the poor guy for not putting drizzle on her frozen coffee. Literally went nuclear and demanded that he remake it so she can watch him herself as well as "to make sure you don't screw it up again". She even tried to get a few people in the shop to side with her. Hell no. When she looked at me, I gave her a tired ass look and said "it's coffee. It's not the end of the world". She didn't like that, but I have RBF syndrome, and was sleep deprived, so I'm guessing she really didn't want to engage with me any further. I told the boy I was sorry he had to deal with that and tipped extra, then asked for the corp number to say what a great job he was doing. I don't normally do that, but he'd had a bad morning. 4 4points reply Load More Replies... Brandy Grote Brandy Grote Community Member • points posts comments upvotes FollowUnfollow 8 months ago Proper way to "let me speak to the manager"! 1 1point reply Load More Comments POST Shannon Sigvardsen Shannon Sigvardsen Community Member • points posts comments upvotes FollowUnfollow 8 months ago My local Starbucks turned off mobile ordering so the employees have more time to connect with customers instead of being busy making drinks. What in the actual f*ck?! I don't want to wait 5 minutes for my coffee to be made while another barista has to force a fake conversation!! 15 15points reply Silre Silre Community Member • points posts comments upvotes FollowUnfollow 8 months ago Ugh, my Starbucks did the same thing! I don't want to talk to people, I want to get my drink with the least amount of human interaction possible. 3 3points reply Load More Replies... K Witmer K Witmer Community Member • points posts comments upvotes FollowUnfollow 8 months ago This is why I go to Dunkin' Donuts if I absolutely have to have a coffee. They don't talk to you they even roll their eyes,which I appreciate, if an ahole is going off about their order besides the fact Starbucks is gross. 0 0points reply Kevin Beard Kevin Beard Community Member • points posts comments upvotes FollowUnfollow 8 months ago I think that once your baristas get to know me they'll find, I don't want to talk to anyone. 14 14points reply Shahid Ali Shahid Ali Community Member • points posts comments upvotes FollowUnfollow 8 months ago This comment is hidden. Click here to view. I make more then $12,000 a month online. It’s enough to comfortably replace my old jobs income, especially considering I only work about 11 to 12 hours a week from home. I was amazed how easy it was after I tried it…GOOD LUCK.. ===))> ???.??????????.??? -11 -11points reply Load More Replies... Lou Lopez Lou Lopez Community Member • points posts comments upvotes FollowUnfollow 8 months ago See, the baristas know me by name/sight because I'm polite, patient, understanding and tip every time. They know me because I'm a "breathing room" customer where they can let some of that constant tension and anxiety go for a moment because I will never be anything but grateful to the people who make me coffee. It's not something forced by corporate, it's that they genuinely can feel "safe" around me no matter what's happening with my order. That's the kind of connecting employees and customers should be doing based off mutual respect, not fake niceties. 10 10points reply Moezzzz Moezzzz Community Member • points posts comments upvotes FollowUnfollow 8 months ago This! Yes! They're in customer service and I know they get assholes everyday. I don't want to be one of those. I can't stand to see someone get berated over something that can be easily fixed. I was in a coffee shop near my house (not Starbucks) and this "Karen" went off on the poor guy for not putting drizzle on her frozen coffee. Literally went nuclear and demanded that he remake it so she can watch him herself as well as "to make sure you don't screw it up again". She even tried to get a few people in the shop to side with her. Hell no. When she looked at me, I gave her a tired ass look and said "it's coffee. It's not the end of the world". She didn't like that, but I have RBF syndrome, and was sleep deprived, so I'm guessing she really didn't want to engage with me any further. I told the boy I was sorry he had to deal with that and tipped extra, then asked for the corp number to say what a great job he was doing. I don't normally do that, but he'd had a bad morning. 4 4points reply Load More Replies... Brandy Grote Brandy Grote Community Member • points posts comments upvotes FollowUnfollow 8 months ago Proper way to "let me speak to the manager"! 1 1point reply Load More Comments Popular on Bored Panda I Used AI To See What These 23 Popular Cartoon Characters Would Look Like In Real Life 30 Y.O. 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