Gas equipment error leaves Chicago woman with unexpected $400 bill Chicago HEAD TOPICS
Gas equipment error leaves Chicago woman with unexpected $400 bill
10/21/2022 10:00:00 AM Gas equipment error leaves Chicago woman with unexpected $400 bill
Chicago
Source CBS Chicago
Gas equipment error leaves Chicago woman with unexpected $400 bill According to Illinois administrative code, any utility can send you a makeup bill within 12 months of service. The cost to heat homes this winter is expected to hump 17% this year, which is why a budget-conscious Chicago woman is fired up over an unexpected gas bill."I like to be in charge of everything that's happening," said Midowicz."All the spendings in the household." "We were just about to send you a letter because it seems like the device that is connected to the meter is not working properly," she said, recalling what the company told her.It turned out she hadn't actually been paying for gas. Charges for less than $50 in previous months were only for the customer charge, fees and taxes. Midowicz said she would've adjusted her thermostat a long time ago if she saw the gas amount creeping up. Read more:
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You might need to think twice before touching the thermostat in the future.CHICAGO (CBS) -- Check your bank account - especially if you use AutoPay for your Chicago water bill.It won’t be sold at every Circle K to start with since there are about 600 across Florida.on Twitter Liz Truss has resigned as U. The cost to heat homes this winter is expected to hump 17% this year, which is why a budget-conscious Chicago woman is fired up over an unexpected gas bill. CBS 2's Lauren Victory spoke to the woman about her frustrations. Late Tuesday, the city said about 3,580 AutoPay/SelectPay customers have been impacted. Visiting her mother in her native Poland this summer was something Kat Midowicz scrimped and scrounged for. It will be called “Rise Express” and it would sit next door to the Circle K convenience store with a separate entrance. "I like to be in charge of everything that's happening," said Midowicz. One of those customers was Luis Diaz."All the spendings in the household. “I will remain as prime minister until a successor has been chosen. " The careful budgeter noticed her People's Gas bill stayed just as high when she was on her weeks-long trip, even though she wasn't home to use gas. "Every two months I get billed, I have it setup that it's automatically deducted from my account," he said. The only people who would be able to take advantage of this are those who have valid Florida medical marijuana cards. So, she called the company and got a surprising response. "We were just about to send you a letter because it seems like the device that is connected to the meter is not working properly," she said, recalling what the company told her. "It was actually three charges," he said. A technician fixed the problem in her basement, and that led to another unexpected result: The amount she owed, $400. According to the Florida Department of Health, there are more than 700,000 people right now who are active registered cardholders in Florida’s medical marijuana card program.98, for months of charges that didn't appear on previous bills. Two of the charges went through, while the third one was marked"pending" – leaving Diaz's account with a negative balance. Read more:. "I just couldn't believe this because where is this all of the sudden coming from?" Midowicz said. It turned out she hadn't actually been paying for gas. Diaz immediately called the Chicago Department of Water Management. Charges for less than $50 in previous months were only for the customer charge, fees and taxes. Midowicz said she would've adjusted her thermostat a long time ago if she saw the gas amount creeping up."She told me it was some kind of glitch. "How can you bill me almost a year later?" she said. "This just doesn't seem fair. They said they needed time to look into Diaz's overcharges – but we wanted to know how big a glitch this really was, and who else was impacted." CBS 2 checked state rules. According to Illinois , any utility can send you a makeup bill within 12 months of service." That was last Friday. "There's what's legal, and there's what's right," said Jim Chilsen a Citizens Utility Board spokesman. The Citizens Utility Board is a consumer watchdog group for all things gas, electric, telecom, and water. This was the full statement from the Finance Department: "The Department of Finance (DOF) periodically upgrades its billing systems to make payment options more convenient for our online paying customers. Chilsen called Midowicz's situation extreme but not unheard of. "This error is unacceptable," Chilsen said. The error was discovered and refunds were initiated the next business day. That's especially so, he said, when people are tightening their wallets because of inflation and more. "With gas bills at unprecedented highs, People's Gas should do the right thing and give this consumer a refund," Chilsen said. "There's a lot of money involved, in my belief," Diaz said. Midowicz said the company did apologize, but wiping away that $400 charge is not going to happen, according to People's Gas. So Midowicz will rely on electric blankets and her heater this winter. "I seriously believe the reversal wouldn't have taken place as soon as it did had you not get involved," he said. She'll try to keep within her budget, by getting creatively cozy. People's Gas offered the customer a payment plan. The city is insisting the double billing issue has been fixed, but has not said what led to the problem. They suggest everyone pay close attention to their bills in case something is wrong with equipment. In a statement, the company said,"Due to an equipment issue, the customer's natural gas usage was not correctly accounted for during several months – resulting in an underbilling. We've corrected the equipment issue, and to help the customer manage the costs of the past gas use, we are offering them an extended payment plan with no interest. We also are offering to connect them with financial assistance programs, and will continue to work them in every way possible to make things right. Our sincere apologies to the customer for the confusion and frustration this issue caused. We ask our customers to please review their bills each month and take note of any sudden, drastic, unexplained change in the amount due – and tell us about it immediately so we can fix any problem. We are always here to help any customer with questions or concerns. This includes free energy efficiency consulting to help reduce bills, payment plans to help manage bills, and financial assistance to help with paying bills." In: .