Customer Service Contact us and virtual assistant
Customer Service Contact us and virtual assistant Fidelity Go
Ask the Virtual Assistant Our Virtual Assistant is designed to help you with your requests 24/7.
Operating hours: Now
Chat live with our team Get specialized support for your accounts or technical issues.
Operating hours: Mon.—Fri. 8 a.m.—10 p.m. ET
Sat.—Sun.: 9 a.m.—4 p.m. ET
Give us a call Find the phone number or department for your specific need.
Operating hours: 24/7
Visit our YouTube channel to watch videos on helpful topics like trading.
Tweet your question or topic and mention @fidelity to connect with us on Twitter.
Ask a question by commenting on our Fidelity Facebook page and we’ll respond.
Find an advisor near you Meet with a dedicated advisor who can help you build a flexible plan to fix your needs.
Explore Fidelity’s Learning Center Read articles and watch videos about a range of helpful topics.
If your account may be compromised, take these important steps.
Finding the right US mailing address to mail your forms or documents.
Share your computer screen with a Fidelity representative when prompted.
Submit documents, and report issues that aren't time sensitive. *Wait time to speak with a Fidelity associate may vary depending on chat or call volume. You can avoid long wait times by contacting us outside of market hours (Monday—Friday 9:30 a.m.—4:00 p.m. ET). Investment advisory services are provided through Fidelity Personal and Workplace Advisors LLC (FPWA), a registered investment adviser, for a fee. Brokerage services are provided through Fidelity Brokerage Services LLS (FBS). Both are Fidelity Investments companies. Custody and trading of crypto are provided by Fidelity Digital Asset Services, LLC, a New York State-chartered limited liability trust company (NMLS ID 1773897). Crypto is not insured by the Federal Deposit Insurance Corporation or the Securities Investor Protection Corporation (“SIPC”). Brokerage services in support of securities trading are provided by Fidelity Brokerage Services LLC (“FBS”), and related custody services are provided by National Financial Services LLC (“NFS”), each a registered broker-dealer and member NYSE and SIPC. Neither FBS nor NFS offer crypto nor provide trading or custody services for such assets. 840856.22.0
Mon.—Fri. 8:30 a.m.—12 a.m. ET
800-835-5095
Open continuously Sun. 5 p.m.—Fri. 12 a.m. ET
800-544-9354
Mon.—Fri. 8 a.m.—9 p.m. ET
800-544-1914
Important Information Virtual Assistant is Fidelity’s automated natural language search engine to help you find information on the Fidelity.com site. As with any search engine, we ask that you not input personal or account information. Information that you input is not stored or reviewed for any purpose other than to provide search results. Responses provided by the virtual assistant are to help you navigate Fidelity.com and, as with any Internet search engine, you should review the results carefully. Fidelity does not guarantee accuracy of results or suitability of information provided. Keep in mind that investing involves risk. The value of your investment will fluctuate over time, and you may gain or lose money.
Fidelity does not provide legal or tax advice, and the information provided is general in nature and should not be considered legal or tax advice. Consult an attorney, tax professional, or other advisor regarding your specific legal or tax situation.
Fidelity Brokerage Services LLC, Member NYSE, SIPC, 900 Salem Street, Smithfield, RI 02917
796549.1.0
Contact us
How can we help
Ask the Virtual Assistant Our Virtual Assistant is designed to help you with your requests 24/7.
Operating hours: Now
Chat live with our team Get specialized support for your accounts or technical issues.
Operating hours: Mon.—Fri. 8 a.m.—10 p.m. ET
Sat.—Sun.: 9 a.m.—4 p.m. ET
Give us a call Find the phone number or department for your specific need.
Operating hours: 24/7
Get help with crypto
Visit the Crypto Help Desk to get answers to your questions, find resources, and learn how crypto trading works at Fidelity.Get support using social
You can securely chat with a Fidelity associate for 1-on-1 support from Facebook and Twitter. View and post to Fidelity's r/fidelityinvestments for answers to your questions.Visit our YouTube channel to watch videos on helpful topics like trading.
Tweet your question or topic and mention @fidelity to connect with us on Twitter.
Ask a question by commenting on our Fidelity Facebook page and we’ll respond.
Find the right support for you
Find an advisor near you Meet with a dedicated advisor who can help you build a flexible plan to fix your needs.
Explore Fidelity’s Learning Center Read articles and watch videos about a range of helpful topics.
If your account may be compromised, take these important steps.
Finding the right US mailing address to mail your forms or documents.
Share your computer screen with a Fidelity representative when prompted.
Submit documents, and report issues that aren't time sensitive. *Wait time to speak with a Fidelity associate may vary depending on chat or call volume. You can avoid long wait times by contacting us outside of market hours (Monday—Friday 9:30 a.m.—4:00 p.m. ET). Investment advisory services are provided through Fidelity Personal and Workplace Advisors LLC (FPWA), a registered investment adviser, for a fee. Brokerage services are provided through Fidelity Brokerage Services LLS (FBS). Both are Fidelity Investments companies. Custody and trading of crypto are provided by Fidelity Digital Asset Services, LLC, a New York State-chartered limited liability trust company (NMLS ID 1773897). Crypto is not insured by the Federal Deposit Insurance Corporation or the Securities Investor Protection Corporation (“SIPC”). Brokerage services in support of securities trading are provided by Fidelity Brokerage Services LLC (“FBS”), and related custody services are provided by National Financial Services LLC (“NFS”), each a registered broker-dealer and member NYSE and SIPC. Neither FBS nor NFS offer crypto nor provide trading or custody services for such assets. 840856.22.0
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Stay Connected
For any customer service questions, call us 24/7 at: 800-343-3548 Get to the team you're looking for faster (ex: 401(k), health savings)Mon.—Fri. 8:30 a.m.—12 a.m. ET
800-835-5095
Open continuously Sun. 5 p.m.—Fri. 12 a.m. ET
800-544-9354
Mon.—Fri. 8 a.m.—9 p.m. ET
800-544-1914
Important Information Virtual Assistant is Fidelity’s automated natural language search engine to help you find information on the Fidelity.com site. As with any search engine, we ask that you not input personal or account information. Information that you input is not stored or reviewed for any purpose other than to provide search results. Responses provided by the virtual assistant are to help you navigate Fidelity.com and, as with any Internet search engine, you should review the results carefully. Fidelity does not guarantee accuracy of results or suitability of information provided. Keep in mind that investing involves risk. The value of your investment will fluctuate over time, and you may gain or lose money.
Fidelity does not provide legal or tax advice, and the information provided is general in nature and should not be considered legal or tax advice. Consult an attorney, tax professional, or other advisor regarding your specific legal or tax situation.
Fidelity Brokerage Services LLC, Member NYSE, SIPC, 900 Salem Street, Smithfield, RI 02917
796549.1.0