The Need for Wireless Telephone Consumer Protections A Survey of New
The Need for Wireless Telephone Consumer Protections: A Survey of New ... Scams & Fraud
89% support mandating many aspects of the industry's now voluntary Consumer Code for wireless services.
87% support the option to cancel their contract after getting the first bill, not simply after getting their phone.
87% support disclosure concerning the availability of E-911 service.
82% support a requirement that cell phone companies give prospective customers a list of charges and a monthly estimate of their bill. For more information, contact Kate Bridges, AARP Knowledge Management, at 202-434-6329. (18 pages) Cancel You are leaving AARP.org and going to the website of our trusted provider. The provider’s terms, conditions and policies apply. Please return to AARP.org to learn more about other benefits. Your email address is now confirmed. You'll start receiving the latest news, benefits, events, and programs related to AARP's mission to empower people to choose how they live as they age. You can also by updating your account at anytime. You will be asked to register or log in. Cancel Offer Details Disclosures
The Need for Wireless Telephone Consumer Protections A Survey of New York Residents
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Report Home Cell phone service is one of the industries with the most frequent complaints in the nation. This study was commissioned by AARP New York to gauge public support for new legislation that would bring stronger consumer protections and mandatory disclosures to the wireless telephone industry. Data were collected during May 2004 in a telephone survey of 801 New Yorkers age 18+. The results show overwhelming support for the proposed consumer protections. Some of the specific findings are as follows: 95% support requiring cell phone companies to provide information to the best extent possible about where "dead zones" exist.89% support mandating many aspects of the industry's now voluntary Consumer Code for wireless services.
87% support the option to cancel their contract after getting the first bill, not simply after getting their phone.
87% support disclosure concerning the availability of E-911 service.
82% support a requirement that cell phone companies give prospective customers a list of charges and a monthly estimate of their bill. For more information, contact Kate Bridges, AARP Knowledge Management, at 202-434-6329. (18 pages) Cancel You are leaving AARP.org and going to the website of our trusted provider. The provider’s terms, conditions and policies apply. Please return to AARP.org to learn more about other benefits. Your email address is now confirmed. You'll start receiving the latest news, benefits, events, and programs related to AARP's mission to empower people to choose how they live as they age. You can also by updating your account at anytime. You will be asked to register or log in. Cancel Offer Details Disclosures