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At Bankrate, we have a mission to demystify the credit cards industry — regardless or where you are in your journey — and make it one you can navigate with confidence. Our team is full of a diverse range of experts from credit card pros to data analysts and, most importantly, people who shop for credit cards just like you. With this combination of expertise and perspectives, we keep close tabs on the credit card industry year-round to: Meet you wherever you are in your credit card journey to guide your information search and help you understand your options. Consistently provide up-to-date, reliable market information so you're well-equipped to make confident decisions. Reduce industry jargon so you get the clearest form of information possible, so you can make the right decision for you. At Bankrate, we focus on the points consumers care about most: rewards, welcome offers and bonuses, APR, and overall customer experience. Any issuers discussed on our site are vetted based on the value they provide to consumers at each of these levels. At each step of the way, we fact-check ourselves to prioritize accuracy so we can continue to be here for your every next. Bankrate logo Editorial integrity
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Any time your , the points, miles or cash back you earned on the original purchase will be subtracted from your rewards balance. You should see your rewards disappear once your refund is processed onto your credit card. In some cases, however, you might not see your rewards balance change until your billing cycle is up. Let’s say that you bought your mother a new $40 pair of slippers from Macy’s for Christmas. Your mother gets warm feet and you get 60 cash back rewards points since you made the purchase with your Chase Freedom Unlimited that earns 1.5x on all purchases. Unexpectedly, however, your generous gift flopped, and now you’re left returning the slippers to get a $40 credit back to your card. On your next statement, you’ll not only see the money returned as a credit, but you’ll also see the 60 points deducted from your running award balance. The reasoning behind this is simple: If credit card companies didn’t take back the points you earned, we’d all be buying things every day and returning them as a way to earn a free trip to Tahiti. What happens if a charge is refunded to my credit card and I already used the rewards
It doesn’t matter if you’ve already used the rewards points that you accrued — you’ll still see that deducted. The card issuer is not actually removing the points from the mileage program in which you’ve accrued them, they are debiting them against your current earnings — the same way that a credit of a dollar amount is made against your current credit card spending for a return. Is there ever a situation when I can keep the points
Because nearly all stores require you to use the same credit card or some form of payment for your return that you used for your initial purchase, there aren’t many scenarios where you get to keep the points when you make a return — unless you aren’t actually getting the funds credited back to your account. The primary scenario in which you’d be able to make a return and keep the points that you’ve already earned is accepting a store credit for your purchase instead of having the funds returned to your credit card account. Return those slippers for a $40 gift card and you’ll keep all your points. Another scenario where you’d keep the points on a return is if your return turns out to be an even exchange (returning mom’s gift for a different size pair of slippers). If however, you decide to upgrade mom’s slippers in exchange for a nicer pair — say ones that cost $59, you’d also get an upgrade in points to account for the $19 price difference. What about credit card return protection
If you’ve chosen a credit card with , it’s safe to say that all the same rules apply. Return protection simply guarantees that you’ll be able to return your product even if the store won’t take it back by returning it directly to the credit card company in exchange for a refund. As soon as the refund posts to your card statement, the points which you earned from that same purchase will be deducted from your statement’s . Are the rules different for returns with online retailers vs brick-and-mortar
It doesn’t really matter if you’ve purchased your item on a shop’s web page or in their store. If the transaction triggers a return of funds to your credit card, the respective rewards will be simultaneously deducted. Savvy buyers should also beware, if you’ve purchased the item online through a rewards shopping portal to stack a deal, you will also lose the bonus points that were given to you as part of your double dip. Usually, bonus points awarded through online shopping are not credited to your account until 6-8 weeks after purchase. If you make a return, your bonus points will be taken away before you ever receive them. The purchase will also no longer count towards cumulative earning if you spend toward a bigger rewards point shopping bonus. How returns affect earning bonuses
Any credit card purchases you return will count against any cumulative earning you’ve done towards receiving a future spending bonus — like meeting the minimum spend on a new credit card to receive a big sign-up bonus. How terrible would it be to reach the goal of spending $3,000 in three months, and then not receive your big sign-up bonus because your slipper return left you $40 short? That’s even worse than having to give back the 60 points your purchase earned. The bottom line
Returns happen. Mom might not like the slippers, those new jeans might not fit as well once you’ve gotten them home or you might just simply wake up with a case of buyer’s remorse. While it’s never fun to lose points that you’ve worked and shopped hard to earn, the bright side is that every new trip to the store brings another opportunity to earn them back. SHARE: Related Articles