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A spokesperson for TSB said, “We are aware there was an issue with a small number of our customers switching from or closing their account with TSB, which resulted in an error in the cancellation or transfer of some of their direct debits. We are deeply sorry for any distress caused. We are working to rectify this issue and we are really sorry for the inconvenience caused.” Normally, when you decide to switch current accounts, the switching process is carried out by the Current Account Switch Service (CASS) and your new bank. Presumably, during TSB’s bungled IT rollout, there was a bug in the system that falsely assumed some of those switchers had died. We will probably never know how such a bug came to exist, though. If you were affected by TSB’s IT failure, you can and you might be awarded some compensation. The bank has stated that it will ensure “no customer is left out of pocket,” and all overdraft and interest fees were waived for March and April. TSB chief Paul Pester has that was linked to the rollout of a new IT system – but he could still receive up to £2.6 million this year in basic pay, benefits, pension contributions, and other bonuses. Now read SHARE: Sebastian Anthony Related Articles