If you re having issues with your iPhone 14 Pro you aren t alone TechRadar Skip to main content TechRadar is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Here's why you can trust us. If you re having issues with your iPhone 14 Pro you aren t alone By Hamish Hector published 28 September 2022 Multiple users are reporting charging and 5G signal problems The iPhone 14 Pro (Image credit: Apple) Audio player loading… If you're having problems connecting your iPhone 14 Pro to your local network or getting it to charge without restarting then you aren't alone. Despite being an upgraded version of the base iPhone 14, users are reporting that their iPhone 14 Pro comes with a few extra issues alongside its impressive dynamic island and satellite phone capabilities. The more widespread problem users are reporting is that their iPhone 14 Pro will restart all on its own while charging (opens in new tab) via MagSafe or a lightning cable – and that's in addition to the battery life problems plaguing iOS 16 devices. Thankfully the iPhone 14 Pro doesn't appear to reboot unprompted during regular use so the issue isn't the end of the world, but it will nonetheless be concerning to see your new smartphone restart every 10 minutes or so as some users report to be experiencing. But best of all some people seem to have found a solution (opens in new tab): disable background app refresh. It's unclear why this setting change fixes the iPhone 14 Pro's charging but nevertheless, users have found that heading to Settings, opening up the General tab, scrolling to and tapping Background App Refresh, and then toggling it off using the option at the top of the page makes the problem go away. However, if you ask us, you might be better off returning your iPhone 14 Pro and getting a new non-defective one if you can. Turning off background app refresh will mean that your suspended apps won't update which will make using your iPhone less convenient, plus there's no telling if this charging issue isn't just the first sign of a larger hardware problem. Better to play it safe now and get a working iPhone than have to shell out for a big repair when it's out of warranty. Stay disconnected The other iPhone 14 Pro issue currently seems restricted to Verizon customers, with several people reporting that the 5G signal is very weak (opens in new tab) on their new smartphone – and sometimes calls will drop out mid-conversation. While some people had theorized that the issues are with Verizon's network as a whole – suggesting that its coverage of a person's local area may be worse than the provider they were previously with – users have disputed this (via MacRumors Forums (opens in new tab)). Some point out that their relatives on an identical plan but on a device like an iPhone 13 have no issue in the same location, while others have said that they've been with Verizon across multiple contracts but are only now experiencing problems. And worst of all there doesn't appear to be a quick solution right now, with factory resetting and updating to the latest iOS 16 beta not solving the issue. It's unclear why the iPhone 14 Pro is having connectivity issues but it's especially disappointing given that its satellite phone features were meant to make it easier to contact people from anywhere. We've reached out to Verizon for advice on what customers can do, and when we hear back we'll be sure to update this page. (via 9to5Mac (opens in new tab), MacRumors (opens in new tab)) Hamish HectorHamish is a Staff Writer for TechRadar (@Hamish_Hector (opens in new tab) on Twitter) and has been writing about tech for almost five years. He now lends his experience to cover news and reviews across everything on TechRadar (from Computing to Audio to Gaming and the rest). In his free time, you'll likely find Hamish humming show tunes while building Lego or playing D&D with his mates. See more Mobile phones news TechRadar Newsletter Sign up to get breaking news, reviews, opinion, analysis and more, plus the hottest tech deals! Thank you for signing up to TechRadar. You will receive a verification email shortly. There was a problem. Please refresh the page and try again. 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