Papa John s is being sued for allegedly wiretapping its own website TechRadar Skip to main content TechRadar is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Here's why you can trust us. Papa John s is being sued for allegedly wiretapping its own website By Sead Fadilpašić published 7 October 2022 The company took session replay software too far, lawsuit claims (Image credit: Shutterstock.com / Dutchmen Photography) Audio player loading… Popular pizza chain Papa John's is being sued for allegedly wiretapping its own website. The claimant is asking for at least $100 per day of violation, per person, and given that this is a class-action lawsuit, should the company be declared guilty, the damages could amount to quite a lot. According to the lawsuit filed earlier this week in a federal district court in southern California, Papa John's installed what's known as "session replay software" - software that's capable of recording, then replaying a user session on the website. That way, the company can see exactly where users clicked, hovered their mouse, when they decided to abandon the cart, and pretty much anything else that was part of their session with Papa John's. Violation of the US Wiretap Act While this type of tracking is nothing new, and many companies use it to improve the website and its performance, Papa John's took it too far, the plaintiffs are claiming, and in the process - violated the US Wiretap Act, as well as the California Invasion of Privacy (opens in new tab) Act (CIPA). "The purported use of 'session replay' technology is to monitor and discover broken website features; however, the extent and detail collected by users of the technology ... far exceeds the stated purpose," the lawsuit reads.Read more> Papa John's staring down $250 million lawsuit for texting spam > Apple cracks down on apps that record your screen > Check out the best proxies out there (opens in new tab) The plaintiff is now asking for "the greater of $10,000 or $100 per day for each violation". Furthermore, he's demanding $2,500 in statutory damages for multiple CIPA violations. At the moment, the extent of the potential fine is unknown, but the plaintiff argues "millions" of people were unlawfully spied on. That means, if the company is found guilty, the fine could be in the millions, as well. Papa John's is currently silent on the matter. Session replay software is part of the usual arsenal of every marketing and IT department and is usually used to monitor and improve the user experience. These are the best VPN tools (opens in new tab) around Via: The Register (opens in new tab) Sead Fadilpašić Sead is a seasoned freelance journalist based in Sarajevo, Bosnia and Herzegovina. He writes about IT (cloud, IoT, 5G, VPN) and cybersecurity (ransomware, data breaches, laws and regulations). In his career, spanning more than a decade, he's written for numerous media outlets, including Al Jazeera Balkans. He's also held several modules on content writing for Represent Communications. See more Computing news Are you a pro? Subscribe to our newsletter Sign up to theTechRadar Pro newsletter to get all the top news, opinion, features and guidance your business needs to succeed! Thank you for signing up to TechRadar. You will receive a verification email shortly. There was a problem. Please refresh the page and try again. MOST POPULARMOST SHARED1You may not have to sell a body part to afford the Nvidia RTX 4090 after all2My days as a helpful meat shield are over, thanks to the Killer Klown horror game3I tried the weirdest-looking Bluetooth speaker in the world, and I utterly adore it4It looks like Fallout's spiritual successor is getting a PS5 remaster5One of the world's most popular programming languages is coming to Linux1We finally know what 'Wi-Fi' stands for - and it's not what you think2Best laptops for designers and coders 3Miofive 4K Dash Cam review4Logitech's latest webcam and headset want to relieve your work day frustrations5Best offers on Laptops for Education – this festive season Technology Magazines (opens in new tab)● (opens in new tab)The best tech tutorials and in-depth reviewsFrom$12.99 (opens in new tab)View (opens in new tab)