Fallout 76 refunds offered in Australia as ZeniMax admits it "likely" misled customers Eurogamer.net If you click on a link and make a purchase we may receive a small commission. Read our editorial policy. Fallout 76 refunds offered in Australia as ZeniMax admits it "likely" misled customers Following complaints over "problems with the servers, lagging, graphic and visual problems". News by Emma Kent Contributor Updated on 1 Nov 2019 16 comments It's coming up on a year since Fallout 76 was first released, and for some disgruntled Australian players, the time for a refund has finally arrived. If you requested one during the right time period, anyway. The Australian Competition and Consumer Commission, which enforces consumer protection laws in Australia, has ruled Bethesda's parent company ZeniMax must offer refunds for certain Fallout 76 customers. Under Australian Consumer Law, customers are able to request a refund if a product is faulty or drastically differs from the description - and ZeniMax is in trouble for suggesting this option was unavailable. In a statement, the ACCC explained that in the immediate aftermath of Fallout 76's release, it received multiple consumer complaints claiming ZeniMax told consumers they were not able to request a refund even after experiencing technical issues, such as "problems with the servers, lagging, graphic and visual problems". As part of the ruling, ZeniMax has admitted it was "likely to have misled certain Australian consumers about their rights to a refund when they experienced faults with their Fallout 76 game", according to the ACCC. ZeniMax has also agreed to amend its customer service documents to clarify consumer rights under ACL. If you're hoping to take advantage of this particular enforceable refund ruling, however, there's a caveat: you must have contacted ZeniMax between 24th November 2018 and 1st June 2019 to ask for a refund. And you've got to be Australian, obviously. You can check out the full details over here if all that applies to you. It's unclear whether Australians who request a refund from June onwards will have any success with ZeniMax - but at least they now know it's an option. This isn't the first time the ACCC has been involved in a game refund dispute: back in 2014, Valve was sued by the government body for its cumbersome Steam refund policy. Perhaps it isn't surprising that Fallout 76 has also caught some flak, given the state it released in. Become a Eurogamer subscriber and get your first month for £1 Get your first month for £1 (normally £3.99) when you buy a Standard Eurogamer subscription. Enjoy ad-free browsing, merch discounts, our monthly letter from the editor, and show your support with a supporter-exclusive comment flair! Support us View supporter archive More News Splatoon 3 Amiibos will be out next month Ink-coming! 3 Fans think Phil Spencer's shelf is teasing the Xbox Game Pass streaming box UPDATE: Xbox confirms old Keystone prototype. 61 Modder dives into Demon's Souls files following PS5 jailbreak, discovers fabled Ring of the Chieftain Who knows what's nexus? 4 Google announces cloud gaming Chromebooks less than a fortnight after Stadia shutdown GeForce Now preinstalled. 11 Latest Articles Digital Foundry Sennheiser's legendary HD 599 open-back headphones are just £70 at Amazon in the Prime Early Access Sale Comfortable with neutral sound and a wide sound stage. Preview Football Manager's new Console edition is the best you'll get without a PC Getting Touch-right. 1 Splatoon 3 Amiibos will be out next month Ink-coming! 3 Fans think Phil Spencer's shelf is teasing the Xbox Game Pass streaming box UPDATE: Xbox confirms old Keystone prototype. 61 Supporters Only Premium only Off Topic: Take a minute to appreciate Cookin' with Coolio's incredible scallops recipe. What a great book. Premium only Off Topic: Reading City of Glass in comic form "Where exactly am I going?" Premium only Off Topic: Il Buco is a transporting film about a really big hole Underlands. Off-Topic Netflix handled Sandman brilliantly It was Dreamy. 9 Buy things with globes on them And other lovely Eurogamer merch in our official store! Explore our store