GAME adds £10 delivery charge to PS5 and Xbox Series X / S pre-orders on the quiet Eurogamer.net If you click on a link and make a purchase we may receive a small commission. Read our editorial policy. GAME adds £10 delivery charge to PS5 and Xbox Series X / S pre-orders on the quiet Up-sale. News by Wesley Yin-Poole Deputy Editorial Director Updated on 22 Sep 2020 134 comments GAME has added a £10 delivery charge to PlayStation 5 and Xbox Series X / S pre-orders on the quiet. The UK retailer added the £9.99 delivery charge after selling out of the PS5 last week, and ahead of pre-orders for the Xbox Series X / S going live this morning. To be clear, this is a delivery charge now applied when you pre-order a next-gen console on GAME's website. It is not a charge retroactively applied to existing PS5 pre-orders from last week. The delivery charge also applies to pre-orders of the Oculus Quest 2 headset. Prior to this week, GAME offered free delivery on console pre-orders. Here's a screenshot of a completed PS5 pre-order from GAME secured last week (note the free delivery): Eurogamer contacted GAME about the delivery charge yesterday, but it has so far failed to respond. As you'd expect, surprised customers are taking to social media to complain about the extra £10 they are now being forced to pay in order to secure an Xbox Series X and S pre-order. It seems this delivery charge is also being incorrectly applied to pre-orders where the customer chooses to pick-up their console in-store. Since when did Game charge for delivery???- Rorschach (@WalterKovacs69) September 22, 2020 To see this content please enable targeting cookies. Manage cookie settings @GAMEdigital morning! Just managed to get on a preorder a series x, but have paid an extra £10 delivery, despite collecting in store, and it says free collection? What's that about? pic.twitter.com/8WZxy3QaQS- Josh Scudder (@The_Scud) September 22, 2020 To see this content please enable targeting cookies. Manage cookie settings Game charging £10 delivery on top. What a con!- Ellis Martin (@EllisMartin) September 22, 2020 To see this content please enable targeting cookies. Manage cookie settings So @GAMEdigital how can you justify charging £9.99 to pick up a pre order from one of your stores? The exact same charge for home delivery for the #XboxSeriesX that is just taking advantage.... pic.twitter.com/qBHuwtl4AF- Steve Lucas (@stevelucas78) September 22, 2020 To see this content please enable targeting cookies. Manage cookie settings Here are GAME's current delivery options: While GAME has yet to comment in an official capacity, sources at the company told Eurogamer the delivery charge is an edict from parent company Frasers Group and came as a surprise to staff. "No-one here agrees or is happy with it," one member of staff said. GAME has struggled with pre-orders for Xbox Series X. Its website was offline for the morning as it battled with a raft of issues, including the sale of Xbox All Access. GAME and Smyths are the UK exclusive sellers of Microsoft's pay-monthly program. Become a Eurogamer subscriber and get your first month for £1 Get your first month for £1 (normally £3.99) when you buy a Standard Eurogamer subscription. Enjoy ad-free browsing, merch discounts, our monthly letter from the editor, and show your support with a supporter-exclusive comment flair! Support us View supporter archive More News Splatoon 3 Amiibos will be out next month Ink-coming! 3 Fans think Phil Spencer's shelf is teasing the Xbox Game Pass streaming box UPDATE: Xbox confirms old Keystone prototype. 59 Modder dives into Demon's Souls files following PS5 jailbreak, discovers fabled Ring of the Chieftain Who knows what's nexus? 3 Google announces cloud gaming Chromebooks less than a fortnight after Stadia shutdown GeForce Now preinstalled. 10 Latest Articles Preview Football Manager's new Console edition is the best you'll get without a PC Getting Touch-right. Splatoon 3 Amiibos will be out next month Ink-coming! 3 Fans think Phil Spencer's shelf is teasing the Xbox Game Pass streaming box UPDATE: Xbox confirms old Keystone prototype. 59 Modder dives into Demon's Souls files following PS5 jailbreak, discovers fabled Ring of the Chieftain Who knows what's nexus? 3 Supporters Only Premium only Off Topic: Take a minute to appreciate Cookin' with Coolio's incredible scallops recipe. What a great book. Premium only Off Topic: Reading City of Glass in comic form "Where exactly am I going?" Premium only Off Topic: Il Buco is a transporting film about a really big hole Underlands. Off-Topic Netflix handled Sandman brilliantly It was Dreamy. 9 Buy things with globes on them And other lovely Eurogamer merch in our official store! Explore our store