Amazon dumps driver who drove off with boy's birthday PS5 Eurogamer.net If you click on a link and make a purchase we may receive a small commission. Read our editorial policy. Amazon dumps driver who drove off with boy's birthday PS5 After culprit was captured on CCTV. News by Tom Phillips Deputy Editor Updated on 26 Nov 2020 162 comments Amazon says it will no longer work with a courier who drove off with at least one of the company's many missing PlayStation 5 consoles. The unnamed driver was captured on CCTV by Oxfordshire mum Jenni Walker, who had bought a PS5 as a birthday gift for her son. Speaking to Eurogamer this afternoon, Walker said her son - who turned 16 the day PS5 launched in the UK - had not wanted the driver to get into any trouble. But CCTV footage, shared on social media by Walker's husband Richard, appears to show the driver handling a large PS5-shaped box at the back of his van. After delivering other packages, the driver then puts the big box back and drives away. Eurogamer has obscured the driver's face, though it is clearly visible in the original recording. The Walker family initially contacted Amazon, and went through a similar process with customer support I've now heard dozens of times in the past week from the many, many people similarly affected. In short, Amazon initially said it would investigate, gave some hope of a replacement being delivered, then later issued a refund. Walker told me she, like many others I've spoken to, tried to refuse a refund for some time, believing this would end the contract between her and Amazon, and their responsibility to deliver the console she'd paid for. She was initially offered a £5 gift voucher in compensation, though this was eventually raised to £50. Walker's daughter, meanwhile, drove in person to the local Amazon depot and confronted the site's boss with the CCTV footage, saying it showed one of his drivers speeding away with the £450 next-gen console. The site's boss confirmed the driver shown on camera was one of his employees, and said they would be fired. Watch on YouTube Are the PS5 and Xbox Series X too buggy at launch? "We have very high standards for our delivery service providers and how they serve customers," Amazon said today in a statement to Walker's local paper, Oxford Mail, which also picked up the story. "The delivery associate will no longer be delivering on behalf of Amazon." As for Walker and her son, the hunt is on again for another PS5 - though she has decided to avoid the scalpers on eBay. Not only are the consoles there overpriced, but it may be that's where her son's original PS5 ended up. Last week, Amazon promised to "put it right" for every PlayStation 5 customer who did not receive the console they'd paid for, after many received alternative items or simply nothing at all. Yesterday, we checked in with some of those affected to see how things are going, and if Amazon had kept its word... Become a Eurogamer subscriber and get your first month for £1 Get your first month for £1 (normally £3.99) when you buy a Standard Eurogamer subscription. Enjoy ad-free browsing, merch discounts, our monthly letter from the editor, and show your support with a supporter-exclusive comment flair! Support us View supporter archive More News Splatoon 3 Amiibos will be out next month Ink-coming! 3 Fans think Phil Spencer's shelf is teasing the Xbox Game Pass streaming box UPDATE: Xbox confirms old Keystone prototype. 59 Modder dives into Demon's Souls files following PS5 jailbreak, discovers fabled Ring of the Chieftain Who knows what's nexus? 3 Google announces cloud gaming Chromebooks less than a fortnight after Stadia shutdown GeForce Now preinstalled. 10 Latest Articles Preview Football Manager's new Console edition is the best you'll get without a PC Getting Touch-right. Splatoon 3 Amiibos will be out next month Ink-coming! 3 Fans think Phil Spencer's shelf is teasing the Xbox Game Pass streaming box UPDATE: Xbox confirms old Keystone prototype. 59 Modder dives into Demon's Souls files following PS5 jailbreak, discovers fabled Ring of the Chieftain Who knows what's nexus? 3 Supporters Only Premium only Off Topic: Take a minute to appreciate Cookin' with Coolio's incredible scallops recipe. What a great book. Premium only Off Topic: Reading City of Glass in comic form "Where exactly am I going?" Premium only Off Topic: Il Buco is a transporting film about a really big hole Underlands. Off-Topic Netflix handled Sandman brilliantly It was Dreamy. 9 Buy things with globes on them And other lovely Eurogamer merch in our official store! Explore our store