PS5 faceplate company is forced to cancel orders following a complaint from Sony Eurogamer.net If you click on a link and make a purchase we may receive a small commission. Read our editorial policy. PS5 faceplate company is forced to cancel orders following a complaint from Sony "We are extremely disappointed about this but we have no other option." News by Vikki Blake Contributor Updated on 2 Nov 2020 168 comments A company selling custom PS5 faceplates has been forced to cancel pre-orders and remove its products following legal action from Sony. As reported by our friends at VGC, "PlateStation5.com" had already been required to rebrand following a complaint from Sony that accused the company name's of infringing its trademark. Now, however, the complaint has gone further, with Sony's lawyers telling the firm that Sony's intellectual property "extended to the faceplates", and that if the company continued to sell and distribute them in any country, it "would end up in court". "Before we launched, we did our due diligence and were of the opinion, that because Sony only had pending patents on the faceplates there would be no problem," newly rebranded CustomizeMyPlates told VGC via e-mail. "But after only a day of our website being live, Sony's lawyers asked us to change our name (at the time PlateStation5), due to trademark infringements. We thought this switch would be enough to keep everyone happy, and honestly were hoping so since we were already underway with our product development. "But then Sony's lawyers told us it was their opinion, Sony's intellectual property extended to the faceplates, and that if we continued to sell and distribute them in any country, we would end up in court," the email continued. "This all came to light yesterday and we are now cancelling and refunding all faceplate orders worldwide... we are extremely disappointed about this but we have no other option." All existing preorders have now had to be cancelled, with the firm saying it is now "wiser" on trademark laws. Watch on YouTube There's not long to go now for those lucky enough to have secured a PS5 pre-order. ICYMI, Sony recently announced the accessibility features of the PlayStation 5, confirming you can turn off the DualSense's haptic feedback and adaptive triggers. Become a Eurogamer subscriber and get your first month for £1 Get your first month for £1 (normally £3.99) when you buy a Standard Eurogamer subscription. Enjoy ad-free browsing, merch discounts, our monthly letter from the editor, and show your support with a supporter-exclusive comment flair! Support us View supporter archive More News Splatoon 3 Amiibos will be out next month Ink-coming! 3 Fans think Phil Spencer's shelf is teasing the Xbox Game Pass streaming box UPDATE: Xbox confirms old Keystone prototype. 59 Modder dives into Demon's Souls files following PS5 jailbreak, discovers fabled Ring of the Chieftain Who knows what's nexus? 3 Google announces cloud gaming Chromebooks less than a fortnight after Stadia shutdown GeForce Now preinstalled. 10 Latest Articles Preview Football Manager's new Console edition is the best you'll get without a PC Getting Touch-right. Splatoon 3 Amiibos will be out next month Ink-coming! 3 Fans think Phil Spencer's shelf is teasing the Xbox Game Pass streaming box UPDATE: Xbox confirms old Keystone prototype. 59 Modder dives into Demon's Souls files following PS5 jailbreak, discovers fabled Ring of the Chieftain Who knows what's nexus? 3 Supporters Only Premium only Off Topic: Take a minute to appreciate Cookin' with Coolio's incredible scallops recipe. What a great book. Premium only Off Topic: Reading City of Glass in comic form "Where exactly am I going?" Premium only Off Topic: Il Buco is a transporting film about a really big hole Underlands. Off-Topic Netflix handled Sandman brilliantly It was Dreamy. 9 Buy things with globes on them And other lovely Eurogamer merch in our official store! Explore our store