Elden Ring publisher Bandai Namco confirms it was hacked, "investigating" potential customer information leak Eurogamer.net If you click on a link and make a purchase we may receive a small commission. Read our editorial policy. Elden Ring publisher Bandai Namco confirms it was hacked, "investigating" potential customer information leak "We are currently identifying the... scope of the damage." News by Tom Phillips Deputy Editor Published on 13 Jul 2022 6 comments Bandai Namco has confirmed yesterday's report it was targeted by hackers, and admitted that confidential information was accessed on its servers. There is "a possibility" this includes customer information, the publisher admitted today in a statement passed to Eurogamer. The publisher of Dark Souls, Elden Ring and Soulcalibur is now "currently identifying the status about existence of leakage, scope of the damage, and investigating the cause," it wrote. Watch on YouTube Eurogamer Newscast: What can Sony do to improve PlayStation Plus Premium? The attack itself took place on 3rd July, Bandai Namco has now admitted - well over a week before reports began to circulate that a ransomware group was preparing to release the data it had harvested from Bandai Namco's servers. Today's statement does not make clear when exactly Bandai Namco realised its servers had been breached. The company has since "taken measures" to stop further attacks and is working to strengthen security, it said, while offering apologies to anyone affected. More details of what information was accessed will be released when Bandai Namco has investigated further, the company said. Here's the statement in full: "On 3rd July, 2022, Bandai Namco Holdings Inc. confirmed that it experienced an unauthorised access by third party to the internal systems of several Group companies in Asian regions (excluding Japan). "After we confirmed the unauthorised access, we have taken measures such as blocking access to the servers to prevent the damage from spreading. In addition, there is a possibility that customer information related to the Toys and Hobby Business in Asian regions (excluding Japan) was included in the servers and PCs, and we are currently identifying the status about existence of leakage, scope of the damage, and investigating the cause. "We will continue to investigate the cause of this incident and will disclose the investigation results as appropriate. We will also work with external organizations to strengthen security throughout the Group and take measures to prevent recurrence. "We offer our sincerest apologies to everyone involved for any complications or concerns caused by this incident." Previous ransomware attacks have seen confidential documentation, video game source code and embarrassing internal communications leak from Capcom, EA and CD Projekt Red, among others. Become a Eurogamer subscriber and get your first month for £1 Get your first month for £1 (normally £3.99) when you buy a Standard Eurogamer subscription. Enjoy ad-free browsing, merch discounts, our monthly letter from the editor, and show your support with a supporter-exclusive comment flair! Support us View supporter archive More News Atari will hold RollerCoaster Tycoon rights for another decade Ups and downs. 7 Lady Dimitrescu will be a tad smaller in Resident Evil Village's Mercenaries DLC Level the playing field. 1 Overwatch 2 suffers another DDoS attack and character roster bugs Mei Mei. 8 Nintendo Switch firmware update lets you take screenshots in the Switch Online app The app on your console, not your phone. 7 Latest Articles Genshin Impact Path of Gleaming Jade dates, login event rewards Including other anniversary rewards and how to claim them. Atari will hold RollerCoaster Tycoon rights for another decade Ups and downs. 7 Jelly Deals Logitech's G Pro X gaming headset is its lowest-ever price during Amazon's Early Access sale Prime Members can get it for just £52. Jelly Deals Save over £500 off the retail price on this beefy ASUS TUF Dash gaming laptop from Amazon Under £1080 for an RTX 3070 laptop. Supporters Only Premium only Off Topic: Take a minute to appreciate Cookin' with Coolio's incredible scallops recipe. What a great book. Premium only Off Topic: Reading City of Glass in comic form "Where exactly am I going?" Premium only Off Topic: Il Buco is a transporting film about a really big hole Underlands. Off-Topic Netflix handled Sandman brilliantly It was Dreamy. 9 Buy things with globes on them And other lovely Eurogamer merch in our official store! Explore our store