2K Support admits customer support hack, warns affected users to reset passwords Eurogamer.net If you click on a link and make a purchase we may receive a small commission. Read our editorial policy. 2K Support admits customer support hack, warns affected users to reset passwords Recommends running antivirus, turning on 2FA. News by Tom Phillips Deputy Editor Published on 21 Sep 2022 4 comments 2K 2K Games, the publisher behind franchises such as Borderlands and BioShock plus sporting series such as NBA 2K and WWE 2K, has acknowledged its customer support services were hacked. In a warning post on Twitter, 2K said it had become aware "an authorised third party illegally accessed the credentials of one of our vendors" and sent a "communication" to certain players containing a malicious link. You should not open any emails or click any links you receieve from 2K Games' support account, the company warned. Watch on YouTube Eurogamer Newscast: Were Nintendo Direct and PlayStation State of Play a disappointment? If you have clicked the link already, 2K says you should reset any passwords stored in your web browser, enable two-factor authentication, run an antivirus program, and check your own email to see if any forwarding rules have been added to spread the issue further. 2K's support portal has gone offline and will remain so while the company seeks to "address this matter". A further announcement will be made when the company deems it safe to go back online. "We deeply apologise for any inconvenience and disruption that this matter may cause," 2K Games concluded. "We appreciate the ongoing support and understanding from our player communities." Hey folks, please read an important message from our Customer Support team. Thank you. pic.twitter.com/yKI18eL7mY- 2K Support (@2KSupport) September 20, 2022 To see this content please enable targeting cookies. Manage cookie settings Several high-profile hacks of tech and video game companies have recently hit the headlines - most notably, of course, the gargantuan leak of Grand Theft Auto 6 details taken from Rockstar's own servers. Today, Bandai Namco also gave an update on its own recent hack, and said it could not guarantee personal details were not accessed. Become a Eurogamer subscriber and get your first month for £1 Get your first month for £1 (normally £3.99) when you buy a Standard Eurogamer subscription. Enjoy ad-free browsing, merch discounts, our monthly letter from the editor, and show your support with a supporter-exclusive comment flair! Support us View supporter archive More News Atari will hold RollerCoaster Tycoon rights for another decade Ups and downs. 7 Lady Dimitrescu will be a tad smaller in Resident Evil Village's Mercenaries DLC Level the playing field. 1 Overwatch 2 suffers another DDoS attack and character roster bugs Mei Mei. 7 Nintendo Switch firmware update lets you take screenshots in the Switch Online app The app on your console, not your phone. 7 Latest Articles Genshin Impact Path of Gleaming Jade dates, login event rewards Including other anniversary rewards and how to claim them. Atari will hold RollerCoaster Tycoon rights for another decade Ups and downs. 7 Jelly Deals Logitech's G Pro X gaming headset is its lowest-ever price during Amazon's Early Access sale Prime Members can get it for just £52. Jelly Deals Save over £500 off the retail price on this beefy ASUS TUF Dash gaming laptop from Amazon Under £1080 for an RTX 3070 laptop. Supporters Only Premium only Off Topic: Take a minute to appreciate Cookin' with Coolio's incredible scallops recipe. What a great book. Premium only Off Topic: Reading City of Glass in comic form "Where exactly am I going?" Premium only Off Topic: Il Buco is a transporting film about a really big hole Underlands. Off-Topic Netflix handled Sandman brilliantly It was Dreamy. 9 Buy things with globes on them And other lovely Eurogamer merch in our official store! Explore our store