EA confirms FIFA Ultimate Team trader accounts hacked Eurogamer.net If you click on a link and make a purchase we may receive a small commission. Read our editorial policy. EA confirms FIFA Ultimate Team trader accounts hacked "We know we must do better." News by Ed Nightingale News reporter Updated on 11 Jan 2022 11 comments EA has confirmed a number of FIFA Ultimate Team trader accounts have been hacked via phishing techniques. As previously reported, a number of high profile traders had their accounts hacked and cleared of FIFA points and coins worth thousands of pounds. EA has now released a full statement in response. Watch on YouTube "Through our initial investigation we can confirm that a number of accounts have been compromised via phishing techniques," it reads. "Utilising threats and other 'social engineering' methods, individuals acting maliciously were able to exploit human error within our customer experience team and bypass two-factor authentication to gain access to other player accounts." EA estimates that less than 50 accounts have been affected. "We are currently working to identify rightful account owners to restore access to their accounts, and the content within, and players affected should expect a response from our team shortly. Our investigation is ongoing as we thoroughly examine every claim of a suspicious email change request and report of a compromised account. "There is always a human factor to account security and we know we must do better." EA is taking three courses of action: additional training for EA Advisers involved in accounts, implementing additional steps to the account ownership verification process, and updating customer experience software. "We'd like to apologise for the inconvenience and frustration that this has caused, and that we were unable to share additional details in our original communication last week as we conducted a thorough investigation. Thanks to the whole community for your patience as we continue to address the situation and take corrective actions." Read the statement in full here. Become a Eurogamer subscriber and get your first month for £1 Get your first month for £1 (normally £3.99) when you buy a Standard Eurogamer subscription. Enjoy ad-free browsing, merch discounts, our monthly letter from the editor, and show your support with a supporter-exclusive comment flair! Support us View supporter archive More News Atari will hold RollerCoaster Tycoon rights for another decade Ups and downs. 7 Lady Dimitrescu will be a tad smaller in Resident Evil Village's Mercenaries DLC Level the playing field. 1 Overwatch 2 suffers another DDoS attack and character roster bugs Mei Mei. 7 Nintendo Switch firmware update lets you take screenshots in the Switch Online app The app on your console, not your phone. 7 Latest Articles Atari will hold RollerCoaster Tycoon rights for another decade Ups and downs. 7 Jelly Deals Logitech's G Pro X gaming headset is its lowest-ever price during Amazon's Early Access sale Prime Members can get it for just £52. Jelly Deals Save over £500 off the retail price on this beefy ASUS TUF Dash gaming laptop from Amazon Under £1080 for an RTX 3070 laptop. Lady Dimitrescu will be a tad smaller in Resident Evil Village's Mercenaries DLC Level the playing field. 1 Supporters Only Premium only Off Topic: Take a minute to appreciate Cookin' with Coolio's incredible scallops recipe. What a great book. Premium only Off Topic: Reading City of Glass in comic form "Where exactly am I going?" Premium only Off Topic: Il Buco is a transporting film about a really big hole Underlands. Off-Topic Netflix handled Sandman brilliantly It was Dreamy. 9 Buy things with globes on them And other lovely Eurogamer merch in our official store! Explore our store