PlayStation Stars is giving top members ‘priority’ chat support in the west too VGC Open main menu Lengthy FIFA players MultiVersus characters Disney Dreamlight recipe list First for Video Game News Follow VGC PlayStation Stars is giving top members priority chat support in the west tooLevel 4 members receive “chat priority routing” when contacting customer service Video Game News 5th Oct 2022 / 3:13 pm Posted by Jordan MiddlerThe new PlayStation Stars loyalty program is offering members in its highest tier “priority” customer support in the west, it’s been confirmed. PlayStation Stars, which debuted in Asia last month and will roll out in Europe on October 13, launched today in North and South America. It has a four-tier level system, in which all players start at Level 1 and can work their way up to Level 4 by buying games and earning trophies. PlayStation Stars – Digital Collectibles First Look PS5 & PS4Subscribe to VGC on YouTube As is the case in Japan, it’s now been confirmed that Level 4 PlayStation Stars members in North and South America will receive “chat priority routing” which enables them to connect with customer support representatives more quickly than other people. After the Level 4 customer service benefit emerged last week, numerous Twitter users expressed their frustration at the perk, with some pointing out that good customer service should be a standard and not something you have to pay for. “Customer support must be equal”, akutarosu said. “There are people who only like a few titles and play them, and there are gamers who can’t afford money or time.” koshifurinyodo also suggested that customer support should instead be weighted towards newcomers who are more likely to have issues. “You say that the more you play with it, the more you prioritise customer support,” they wrote. “But the more you play with it, the less you use customer support. There’s something off about that. You should give priority to beginners who are new to the game.” Last week, a hidden fifth tier of PlayStation Stars membership was reportedly found in the PlayStation mobile app. 5 Comments Related VGC Content US PlayStation shipments were reportedly up 400% last month1 hour ago Sony says the latest PS5 update improves system performance 5 days ago The PlayStation Stars loyalty program is now live in North and South America5 days ago October s PlayStation Plus games are now available to claim6 days ago Popular Now on VGC1 Harley Quinn voice actor criticises Chris Pratt Mario casting ‘ It should be Charles’ 2 Phil Spencer could be teasing Xbox s game streaming device in a new office photo3 Modern Warfare 2 will seemingly require a phone number like Overwatch 24 Interview How PlatinumGames is betting on Nintendo expertise to shape its future5 Platinum thinks hiring of Nintendo veteran can take the companies relationship to the next level More Video Game News1 Here’ s 7 minutes of EA and Koei Tecmo’ s Wild HeartsThe new hunting game promises to have "unique crafting mechanics"5 days ago1 Comment1 US PlayStation shipments were reportedly up 400% last monthPS5 supply appears to be increasing as Christmas approaches1 hour ago1 Comment Overwatch 2 servers down for some as Blizzard removes two heroes temporarilyThe game's rocky launch has caused much fan frustration2 hours ago8 Sony says the latest PS5 update improves system performance Version 22.02-06.00.01 was released on Wednesday5 days ago8 CommentsBy commenting on this article you agree to adhere to VGC’s community guidelines. Notice: To display comments please allow the use of Functional Cookies in Cookie Preferences.