Emergency, Inpatient & Outpatient Satisfaction Cedars-Sinai Skip to content Close Select your preferred language English عربى 简体中文 繁體中文 فارسي עִברִית 日本語 한국어 Русский Español Tagalog Menu Close Call 1-800-CEDARS-1 toggle search form Close Share Email Print Quality Measures Back to Quality Measures Quality Transparency Dashboard Clinical Specialties Patient Satisfaction Emergency Inpatient & Outpatient Physician Care Neonatal Intensive Care Unit Preventing Hospital-Acquired Infections Catheter Associated Urinary Tract Infections Central Line Infections MRSA Prevention Surgical Infections External Quality Rankings Centers for Medicare & Medicaid Services Mortality Rates (30-Day) Readmission Rates (30-Day) Joint Commission Send Us a Message Emergency Inpatient & Outpatient Cedars-Sinai Medical Center participates in the national Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) hospital survey to measure patient experiences. Developed by a consumer and healthcare research firm called NRC Picker, and adopted by the Centers for Medicare and Medicaid Services (CMS), these surveys provide the public with comparable information on the patient experience at inpatient hospitals. With its behavior-based questions, the NRC Picker survey represents a significant contribution to the HCAHPS program. These types of questions differ from, more common "agree-disagree" or "poor to excellent" rating scales, and help the HCAHPS program better meet their goal of providing objective, credible and meaningful comparisons to the public. NRC Picker submits Cedars-Sinai HCAHPS scores to the CMS Hospital Value-Based Purchasing Program, a program that rewards hospitals based on how closely they follow best clinical practices and how well they enhance patients' experiences. The graphs below compare Cedars-Sinai scores to the NRC Picker average for two general measures of patient experience, for emergency, inpatient and outpatient situations. The information is updated quarterly, with the most current data that is available at that time. Emergency Overall Emergency Department Patient Satisfaction Ratings The graph below shows the percentages of patients surveyed about their overall experience atthe Emergency Department at Cedars-Sinai, compared to all Emergency Department patients surveyed by NRC Picker, who rated their experiences as good to excellent. Inpatient Overall Inpatient Satisfaction Ratings Cedars-Sinai patients were asked to rate the care they received at Cedars-Sinai using a 10-point scale, with 10 being the "best hospital possible." The graph below reflects the percentage of Cedars-Sinai patients who rated Cedars-Sinai as 9 or 10 on the scale. These data are compared to percentage of all patients participating in the surveys who ranked the hospitals where they received inpatient care as 9 to 10 on the same 10-point scale. Outpatient Overall Outpatient Surgery Center Satisfaction Ratings The graph below shows the percentages of patients surveyed about their overall experience at the Outpatient Surgery Center at Cedars-Sinai, compared to all other outpatient surgery patients surveyed by NRC Picker, who rated their experiences as good to excellent. Have Questions or Need Help If you have questions or wish to learn more about quality measures at Cedars-Sinai, please send us a message. SEND A MESSAGE Learn more about how patients have rated their levels of satisfaction with Cedars-Sinai in a variety of diagnostic and treatment areas. NEONATAL INTENSIVE CARE UNIT PHYSICIAN CARE S MARK TAPER FOUNDATION IMAGING CENTER Share Email Print Please ensure Javascript is enabled for purposes of website accessibility