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iPhone 14 Pros are randomly restarting while charging - what we know so far

By Tom Pritchard published 28 September 2022 Is your iPhone 14 Pro affected? (Image credit: Tom's Guide) Phone launches are rarely immune from problems, and the iPhone 14 is proving to be no exception. Some iPhone 14 Pro owners have started reporting that their phones are randomly restarting while charging - be it via MagSafe or a Lightning cable. While there have been some reports of battery drain with iOS 16, this is completely different. In fact, users over on Reddit (opens in new tab) (via 9to5Mac (opens in new tab)) are reporting that their iPhone 14 Pro and iPhone 14 Pro Max models are otherwise working normally. The random restarting only happens when the phone is connected to the charger. One user, running iOS 16.0.1 claimed that their Pro Max was restarting every 10-20 minutes while charging - issues also experienced by those running iOS 16.0.2 and the iOS 16.1 beta. Unfortunately, users are frustrated by the fact there doesn't seem to be a solution yet.

iPhone 14 Pro restart bug possible solutions

One user claimed to have had some advice from Apple Support. They were told to try uninstalling the Eufy app, disabling optimized charging, attempting a full restore from backup with recovery mode and doing a full restore from backup with DFU mode. Some have claimed that a full DFU restore, and setting up the phone as if it were brand new, appeared to have fixed the issue, while others have not been so lucky. One user also claimed that the random restarting only occurred between 90 and 95% charge, and that disabling background app refresh stopped it from happening. In short, nobody knows what the heck is going on, and are trying multiple options in the hopes that something sticks. While the restart bug has only been affecting iPhone 14 Pro models while they're charging, that's still a problem. And one that's more than just a simple irritation. For instance, if you rely on wired Apple CarPlay to get around, plugging your phone in risks losing access to navigation mid-drive. Likewise, doing anything important means you have to unplug the phone beforehand - or run the risk of being cut off part-way through.

Other iPhone 14 problems

We have confidence that Apple will find a solution fairly quickly, as has been the case with other iPhone 14 problems. The iOS 16.0.2 update has fixed issues involving a "rattling and shaking" camera in certain apps, a widespread copy-paste bug, as well as various bugs that prevented (opens in new tab) FaceTime and iMessage from working correctly. iOS 16.0.3 is out now and has addressed notification issues and a bug with Apple Carplay. Though some issues still don't appear to have a resolution - like the bug that appears to be causing excessive battery loss with iOS 16. An issue that affects several models of iPhone dating back as far as the iPhone XR. Right now, there's only one real solution for people with iPhone 14 Pros suffering from random restarts. If you can't can't hold out until a solution is found, and none of the Reddit troubleshooting has worked, you should contact Apple to try and get a replacement. Especially if you're still within your 14-day grace period.Today's best iPhone 14 dealsPlansUnlockedNew customers can ... (opens in new tab)No contractApple iPhone 14 (Installments 128GB) (opens in new tab)Apple iPhone 14 (Installments 128GB) (opens in new tab)Free (opens in new tab) upfront$49.54/mth (opens in new tab)Unlimited minsUnlimitedtexts4GBdataCalls: Calls to MX & CA includedTexts: Messaging to MX & CA includedData: (slowed to 128kbps speeds) (opens in new tab)No contractUnlimited minsUnlimitedtexts4GBdataCalls: Calls to MX & CA includedTexts: Messaging to MX & CA includedData: (slowed to 128kbps speeds)View (opens in new tab)at Mint Mobile (opens in new tab)Free (opens in new tab) upfront$49.54/mth (opens in new tab)View (opens in new tab)at Mint Mobile (opens in new tab)New customers can ... (opens in new tab)No contractApple iPhone 14 (Installments 256GB) (opens in new tab)Apple iPhone 14 (Installments 256GB) (opens in new tab)Free (opens in new tab) upfront$53.71/mth (opens in new tab)Unlimited minsUnlimitedtexts4GBdataCalls: Calls to MX & CA includedTexts: Messaging to MX & CA includedData: (slowed to 128kbps speeds) (opens in new tab)No contractUnlimited minsUnlimitedtexts4GBdataCalls: Calls to MX & CA includedTexts: Messaging to MX & CA includedData: (slowed to 128kbps speeds)View (opens in new tab)at Mint Mobile (opens in new tab)Free (opens in new tab) upfront$53.71/mth (opens in new tab)View (opens in new tab)at Mint Mobile (opens in new tab)New customers can ... (opens in new tab)No contractApple iPhone 14 (Installments 128GB) (opens in new tab)Apple iPhone 14 (Installments 128GB) (opens in new tab)Free (opens in new tab) upfront$54.54/mth (opens in new tab)Unlimited minsUnlimitedtexts10GBdataCalls: Calls to MX & CA includedTexts: Messaging to MX & CA includedData: (slowed to 128kbps speeds) (opens in new tab)No contractUnlimited minsUnlimitedtexts10GBdataCalls: Calls to MX & CA includedTexts: Messaging to MX & CA includedData: (slowed to 128kbps speeds)View (opens in new tab)at Mint Mobile (opens in new tab)Free (opens in new tab) upfront$54.54/mth (opens in new tab)View (opens in new tab)at Mint Mobile (opens in new tab)We check over 250 million products every day for the best prices

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Get instant access to breaking news, the hottest reviews, great deals and helpful tips. Tom PritchardAutomotive EditorTom is the Tom's Guide's Automotive Editor, which means he can usually be found knee deep in stats the latest and best electric cars, or checking out some sort of driving gadget. It's long way from his days as editor of Gizmodo UK, when pretty much everything was on the table. He's usually found trying to squeeze another giant Lego set onto the shelf, draining very large cups of coffee, or complaining that Ikea won't let him buy the stuff he really needs online. More about smartphones iPhone 15 Ultra - everything we know so far iPhone 15 Ultra could be the toughest Apple phone everLatest New on Netflix: New movies and shows week of October 24See more latest ► Topics Apple iPhone Smartphones See all comments (1) 1 Comment Comment from the forums myusernameistaken123456 So my iPhone 14 Pro is stuck on the apple logo and not moving. On the phone with support. It wont Update or do the restore. Headed to bestbuy for a scheduled service! Just curious if anyone else is having issues. Reply View All 1 Comment MOST READMOST SHARED1New on Netflix: New movies and shows week of October 242The best tablets in 20223Apple iPad (10th gen) review: Amazing and awkward4The best iPads in 20225Today's Heardle answer - Monday, October 24, #2421The best tablets in 20222Apple iPad (10th gen) review: Amazing and awkward3The best iPads in 20224Today's Heardle answer - Monday, October 24, #2425iPad Pro (12.9-inch, 2022) review in progress