Tesla Owners Love Their Cars Despite Quality Issues CarBuzz News Features New Cars Used Cars Sell My Car Shopping Tools Car Reviews Car Finder Compare Cars Best Cars Car Dealerships Used Car Reviews Car Advice Home News Tesla Owners Love Their Cars Despite Quality Issues

Tesla Owners Love Their Cars Despite Quality Issues

Mar. 28, 2017 3:00 PM ET by Martin Bigg / 3 Comments Why is Tesla immune to the backlash other automakers face over quality issues? Quality issues can seriously affect the reputation and sales of auto manufacturers, but Tesla seems to be immune to this backlash according to a study by J.D. Power. The eye-opening study, titled Tesla: Beyond The Hype, shows that Tesla Model S and Model X owners consider themselves as early adopters of electric cars with new technology, and are therefore not concerned about widespread issues that have affected Tesla's electric cars. "Tesla owners see themselves as pioneers who enjoy being early adopters of new technology," said J.D. Power's director of global automotive consulting Kathleen Rizk. "Spending $100,000 or more on a vehicle that has so many problems usually would have a dramatically negative effect on sales and brand perception. Right now, though, Tesla seems immune from such disenchanted customers." When it launched late last year, the Tesla Model X suffered a spate of issues, from unsafe seat backs to faulty falcon-wing doors. Updates designed to fix these faults only presented more problems. Not every consumer accepted these issues, however, as some filed lawsuits. It's also thought that consumers will be less forgiving of the Tesla Model 3 aimed at the mass-market when it goes on sale this year if it suffers from similar teething problems. "When consumers buy a mass-market car priced around $35,000 that will be their primary mode of transportation, the degree of expectation will increase immensely. We've seen that with other well-liked brands, whether or not it involves an electric vehicle," Rizk said.

Join The Discussion

Show Comments (3)

Gallery

1 Photos Tags: #Tesla News #Electric Vehicles #Industry News

Related Cars

Tesla Model S Tesla Model X LoginSign Up Home News Features Car Reviews Car Advice 2021 CarBuzz Awards New Cars Used Cars Future Cars Compare Cars Sell My Car Car Dealerships Buy Here Pay Here Used Car Reviews Popular Tags Cars # Video # TOP # Spy Shots # Reveal # Rumor # Auto Show # Supercar # Tuning # Car Culture # Industry News # Motorsport Acura Alfa Romeo Aston Martin Audi Bentley BMW Bollinger Bugatti Buick Cadillac Caterham Chevrolet Chrysler Dodge Ferrari Fiat Fisker Ford Genesis GMC Hennessey Honda Hyundai Infiniti Jaguar Jeep Karma Kia Koenigsegg Lamborghini Land Rover Lexus Lincoln Lordstown Lotus Lucid Motors Maserati Mazda McLaren Mercedes-Benz Mini Mitsubishi Nissan Pagani Polestar Porsche Ram Rimac Rivian Rolls-Royce Spyker Subaru Tesla Toyota Volkswagen Volvo By Make Acura Alfa Romeo Aston Martin Audi Bentley BMW Bollinger Bugatti Buick Cadillac Caterham Chevrolet Chrysler Dodge Ferrari Fiat Fisker Ford Genesis GMC Hennessey Honda Hyundai Infiniti Jaguar Jeep Karma Kia Koenigsegg Lamborghini Land Rover Lexus Lincoln Lordstown Lotus Lucid Motors Maserati Mazda McLaren Mercedes-Benz Mini Mitsubishi Nissan Pagani Polestar Porsche Ram Rimac Rivian Rolls-Royce Spyker Subaru Tesla Toyota Volkswagen Volvo By Car Type SUVs Crossovers Sedans Coupes Trucks Sports Cars Wagons Vans Hatchbacks Convertibles Small Cars Luxury Cars Electric Cars Hybrid Cars Future Cars By Price Up to $15K $15K - $25K $25K - $35K $35K - $45K $45K - $55K $55K - $75K $75K - $100K $100K - $200K $200K - $300K Above $300K Back To Top