Here' s How Porsche Uses Augmented Reality To Fix Your Car CarBuzz News Features New Cars Used Cars Sell My Car Shopping Tools Car Reviews Car Finder Compare Cars Best Cars Car Dealerships Used Car Reviews Car Advice Home News Here' s How Porsche Uses Augmented Reality To Fix Your Car

Here' s How Porsche Uses Augmented Reality To Fix Your Car

May. 03, 2020 6:15 AM ET by Jared Rosenholtz Industry News / 1 Comment This technology is perfect right now. As carmakers adapt to a new reality, it appears that Porsche already had a piece of technology in its service centers that is now coming in handy. As of a year ago, Porsche service centers have had the ability to use augmented reality to conduct a Porsche "Tech Live Look." With Field Technical Experts currently unable to visit dealerships in person, Tech Live Looks allows the experts to communicate with local technicians using a "see what I see" feature. This feature is seen being used here to service a 2020 Porsche Panamera but could also be used to service classic vehicles that require additional expertise. Porsche Porsche Porsche says the number of Tech Live Look sessions have tripled from February to March and are now being used at least once per day on average. It may be a while before global travel goes back to normal and in the meantime, Porsche has found a clever way to service cars safely. "Tech Live Look has gained a new level of significance for us in the current situation," said Doug House, Manager, Technical Support for Porsche Cars North America. "It accelerates the service on the vehicle and, most importantly, helps ensure customers' mobility at a critical time." Porsche Porsche Porsche Using the Tech Live Looks, Porsche says it can shorten service resolution times by up to 40 percent. In addition to the service's real-time video capability, the technical support team can also take screenshots and send technical bulletins while the service technician is working on a vehicle. Porsche has a US team of experts answering calls from Atlanta where the PCNA headquarters is located and for more complex issues, a team at the Porsche HQ in Germany is also available. Porsche Porsche

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Porsche Panamera Jared Rosenholtz Editor-at-Large After graduating with an MBA, Jared pursued his love of cars by becoming an automotive journalist. An internship with CarBuzz grew into his current position as Editor At Large. Jared now spends most of his time evaluating new vehicles and chasing the latest news stories in the automotive industry. When he’s not attending Cars & Coffee events on the weekend, Jared loves to watch NFL football and cruise around with the top down in his German convertible. Contact Jared @Carsnbites @jar_rosenholtz LoginSign Up Home News Features Car Reviews Car Advice 2021 CarBuzz Awards New Cars Used Cars Future Cars Compare Cars Sell My Car Car Dealerships Buy Here Pay Here Used Car Reviews Popular Tags Cars # Video # TOP # Spy Shots # Reveal # Rumor # Auto Show # Supercar # Tuning # Car Culture # Industry News # Motorsport Acura Alfa Romeo Aston Martin Audi Bentley BMW Bollinger Bugatti Buick Cadillac Caterham Chevrolet Chrysler Dodge Ferrari Fiat Fisker Ford Genesis GMC Hennessey Honda Hyundai Infiniti Jaguar Jeep Karma Kia Koenigsegg Lamborghini Land Rover Lexus Lincoln Lordstown Lotus Lucid Motors Maserati Mazda McLaren Mercedes-Benz Mini Mitsubishi Nissan Pagani Polestar Porsche Ram Rimac Rivian Rolls-Royce Spyker Subaru Tesla Toyota Volkswagen Volvo By Make Acura Alfa Romeo Aston Martin Audi Bentley BMW Bollinger Bugatti Buick Cadillac Caterham Chevrolet Chrysler Dodge Ferrari Fiat Fisker Ford Genesis GMC Hennessey Honda Hyundai Infiniti Jaguar Jeep Karma Kia Koenigsegg Lamborghini Land Rover Lexus Lincoln Lordstown Lotus Lucid Motors Maserati Mazda McLaren Mercedes-Benz Mini Mitsubishi Nissan Pagani Polestar Porsche Ram Rimac Rivian Rolls-Royce Spyker Subaru Tesla Toyota Volkswagen Volvo By Car Type SUVs Crossovers Sedans Coupes Trucks Sports Cars Wagons Vans Hatchbacks Convertibles Small Cars Luxury Cars Electric Cars Hybrid Cars Future Cars By Price Up to $15K $15K - $25K $25K - $35K $35K - $45K $45K - $55K $55K - $75K $75K - $100K $100K - $200K $200K - $300K Above $300K Back To Top