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Is Mediacom Down... Or Is It Just You?
Troubleshoot and fix cable or internet problems with these quick tips
By S.E. Slack S.E. Slack Senior Strategy & Editorial Director, Lifewire.com California Polytechnic State University at San Luis Obispo S.E. Slack has 30+ years' experience writing about technology. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. lifewire's editorial guidelines Published on June 25, 2020 Tweet Share Email Tweet Share Email Home Networking ISP The Wireless Connection Routers & Firewalls Network Hubs Broadband Ethernet Installing & Upgrading Wi-Fi & Wireless When something goes wrong with Mediacom's internet and cable television services, it's not always easy to tell whether it's impacting a lot of people in different states or if it's just a problem with you. There are several things you can do to figure it out, though. This article explains how to: Check for large-scale outages across Mediacom's network.Troubleshoot common internet and television problems on your end. How to Tell If Mediacom Is Down
If you think Mediacom might not be working for everyone, do a quick check for widespread outage information with these tips. Search Twitter for #mediacomdown. Look for tweet timestamps indicating other people are experiencing problems with Mediacom like you are. While you're on Twitter, check Mediacom's Twitter page to see if it has any updates. Check Mediacom's Facebook page. If there's a large-scale problem occurring, the company might post information about it here. Use a third-party "status checker" website like Downdetector, Downhunter, or Outage.Report. These sites offer coverage maps and other information to show you exactly where problems are occurring in Mediacom's network, as well as which services (internet or television) are impacted. Outage.report What to Do When You Can' t Get Connected to Mediacom
Troubleshooting takes different forms depending upon which service is causing problems for you. Try these tips to uncover where the issue might be. Check your account status at Mediacom. Confirm your account is up-to-date and not placed in a status which blocks your services. Check internet connection problems in different ways. Plus, be sure you haven't overlooked the obvious, such as: Are all cables are plugged in correctly between devices? Is the internet modem displaying any error messages? Is your Wi-Fi working properly? Do any objects appear to be blocking internet signals? Is your home electrical service working? Perform basic TV/cable box troubleshooting checks if the problem is in viewing your TV shows. Look for: Loose connections: Look for indicator lights, confirm the cable box is plugged in properly, and be sure it's turned on. Don't forget to check the HDMI connection. Battery issues: Manually turn on the TV and cable box, then use the remote control to turn both off. Replace batteries if the remote won't work. Input issues: Is Input set to TV? Press the INPUT button on the TV and scroll to the correct option for your television set if it's not. Is Wi-Fi connected properly to your smart TV? If these checks don't resolve the issue, try rebooting your cable box. If you're still having trouble, check this Mediacom troubleshooting page for more cable box tips plus digital TV error message tips. If you have a cable modem, the problem could be in the phone connected to it. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. Then: Be sure all cables are correctly connected between the phone and the cable modem. Confirm other electrical devices aren't interfering with the modem: Is it located too close to computers, monitors, appliances or other electrical devices? Try resetting your modem. If you've tried all these steps and things still aren't working, contact Mediacom customer service at 1-855-633-4226 or on Twitter. You can also text them at 66554. Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Subscribe Tell us why! Other Not enough details Hard to understand Submit More from Lifewire Is AT&T Down... Or Is It Just You? Is Windstream Down... Or Is It Just You? Is Suddenlink Down... Or Is It Just You? How to Fix the Xbox 360 Red Ring of Death Is Optimum Down... Or Is It Just You? Is Reddit Down... Or Is It Just You? Is RCN Down... Or Is It Just You? How to Fix It When a Fire Stick Is Not Loading How to Fix Disney Plus Error Code 39 YouTube TV Not Working? Here's How To Fix It How to Fix Vizio TV Black Screen of Death Is DirecTV Down... Or Is It Just You? Can I Move My Modem to Another Room? Wii U: Finding a Good Location for the Console How to Connect Your Phone to Your TV With USB How to Fix a Vizio TV That Won't Connect to Wi-Fi Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies