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How to Cancel a Groupon

Refunds on your virtual coupons made simple

By Luis E. Chavez Saenz Luis E. Chavez Saenz Writer New Jersey Institute of Technology Luis Chavez is a former Lifewire writer and a System Administrator with 5+ years' experience writing about technology for end users. lifewire's editorial guidelines Updated on September 11, 2020 Tweet Share Email Tweet Share Email

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Expand Jump to a Section Qualifying for a Refund Step-by-Step: Cancelling a Groupon Returning Groupon Goods Trading In Your Groupon Similar to any other good or service your purchase, you're able to either cancel your Groupon order or request a refund. However, before you learn how to cancel a Groupon or seek a refund, you need to understand how Groupon works and under which conditions you qualify for a cancellation or a refund.

Do I Qualify for a Groupon Refund

The Groupon refund policy is something you always have to keep in mind when attempting to get a refund for your Groupon. All Groupons fall under four different categories and each of these categories has a different policy: Local Deals: Can be returned for a refund within 3 days of the purchaseGroupon Getaways: Refunds are available until the "book-by" dateGroupon Goods: Can be returned for a refund within 30 days of the delivery dateGroupon Live: Cannot be refunded past the day of purchase, unless the event is canceled or rescheduled Final Sales cannot be canceled or returned. Also, if you've viewed your voucher, you're unable to cancel the order.

How to Cancel a Groupon

Once you identify which category your Groupon falls under and determine whether you qualify for a cancellation, you may proceed to process the cancellation and obtain a refund. Use these steps to cancel your Groupons in any of the categories listed above with the exception of the Groupon Goods. For Groupon Goods, you must return it instead. Open your preferred browser and go to Groupon. Select Sign In. Enter your credentials and select Sign In. Once you are logged in to your account, select My Stuff > My Groupons. Select View Details. Don't select View Voucher or you won't be able to cancel your Groupon. Select Edit Order on the left side of the page. Select Cancel Order on the left side of the screen. If you're in the cancellation window and don't see the option to self-cancel, contact the customer support team. Select I would like to cancel my purchase, then select Cancel Order. If you miss the deadline to cancel your Groupon, you can trade in your Groupon for a different local deal. You might be prompted once again for confirmation; select confirm. You receive a notification when your order has been successfully canceled.

How Do I Return My Groupon Goods

Groupon Goods cancellations work differently from any of the other categories. If you decide to cancel your order before it ships, the process is about the same. However, if your order has already shipped, the steps change a little bit. Follow steps 1-5 from the cancellation process above. Select Return Package. Print your prepaid labeled. Attach the label to the package and return it to Groupon. Returns don't qualify for a refund if they're missing the Groupon Label. After the refund is processed, you receive an email from Groupon with a subject titled "Your Refund Has Been Processed." It can take up to 10 business days for the refund to reflect in your account.

How to Trade In your Groupon

If you miss the time allowed to process your cancellation, you can trade in your voucher. Contact Groupon support to have the Trade In Voucher option enabled. Select My Stuff > My Groupons and then select Trade In Voucher. Click Confirm to finalize the trade-in. Usually, support only gives you 24 hours to spend your Groupon Bucks after you trade in your voucher. Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Subscribe Tell us why! Other Not enough details Hard to understand Submit More from Lifewire How to Cancel an Amazon Prime Membership How to Cancel Your HBO Max Subscription Fast How to Cancel Microsoft 365 6 Best Sites to Sell or Trade Used Electronics of 2022 How to Return Games on Meta (Oculus) Quest and Quest 2 How to Cancel a Print Job How to Cancel Apple Arcade How to Cancel Netflix How to Cancel PlayStation Plus How to Change or Cancel a Sling TV Subscription How to Cancel Subscriptions On Roku How to Cancel Uber How to Cancel Your Apple Music Subscription What Is Groupon, and How Does It Work? How to Cancel Amazon Fresh How to Use the Netflix DVD Rental Program Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies