Is Vonage Still the Best VoIP Service Provider? GA S REGULAR Menu Lifewire Tech for Humans Newsletter! Search Close GO Best Products > Software 24 24 people found this article helpful
Vonage Review: VoIP Service Provider
A closer look at the classic VoIP provider
By Nadeem Unuth Nadeem Unuth Freelance Contributor University of Mauritius Nadeem Unuth is a former freelance contributor to Lifewire who specializes in information and communication technology with a focus on VoIP. lifewire's editorial guidelines Updated on September 22, 2020 Tweet Share Email sdk/Flikr/CC BY 2.0 Tweet Share Email Software Apps Vonage is the most popular phone-based VoIP service providers. With more than a million subscribers, Vonage's technology and user base has made it an attractive option for anyone looking to make calls over broadband internet. In this guide we'll take a closer look at Vonage, including its pros and cons. What We Like Lots of features, low international rates, 911 support, optional second line, phone number portability. Includes Analog Telephone Adaptor (ATA) with service. Sophisticated and user-friendly web interface, for online account management Vonage Pro allows users to use the same line in different locations. What We Don't Like Does not have numbers in all cities. Setting up the service requires some skill or know-how. Many users report poor customer service. The 911 service is difficult to handle. Features
Vonage includes a lot of features with its basic service. Here are some of them: 911 Voicemail Caller ID with Name Call Waiting Call Forwarding 3-Way Calling In-Network Calls Take Vonage With You Area Code Selection Call Transfer Click-2-Call Call Return Caller ID Block Repeat Dialing International Call Block Ring Lists Call Hunt Vonage V-Forecast Features That Can Be Added On
You can also opt to add some other features, such as the following: Upgrade to Vonage Pro, which allows you to use the same line in other locations. Add a Line. This allows you to add multiple phone numbers to your existing Vonage account. Virtual Phone Number SoftPhone. Use this on your desktop or laptop computer, with 500 minutes included for local and long-distance calls. Toll-Free Number Fax Service Enhanced 411 services. Vonage has the greatest number of features among providers. Some are very interesting and useful, like voicemail and 911. You can also add a new line, or get a second number for faxing. If you are on the move and want to take your Vonage account with you, you can install the Vonage softphone on a laptop. You can then use it with a headset wherever you are, as long as you have a good broadband connection. (These days, however, it may make more sense to use a video conferencing service like Skype or Zoom.) Vonage allows you to save money on hardware by providing you with a Linksys ATA and an associated termination fee, which is refunded to you when you terminate your service and return the ATA in good condition. Vonage also allows a 14-day trial, with a money-back guarantee; so that you can try the service and decide whether to adopt it or not. Bottom Line
Vonage service delivers good quality at a good price. It is not the cheapest service on the market, but it is not too expensive given the features offered. With regards to voice quality, it will help to have a good broadband connection. Before deciding, you also need to note that many Vonage customers have complained about their less-than-good customer service and some occasional dips in quality. Also, setting up the service may be difficult for some users. But these still don't prevent Vonage from being a good provider. Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Subscribe Tell us why! Other Not enough details Hard to understand Submit More from Lifewire How to Get Started With VoIP Can I Keep My Existing Phone Number While Using VoIP? How to Block Political Robocalls The 9 Best Internet Service Providers of 2022 Connect All Your Home Phones to Your VoIP Service How to Block No Caller ID Calls on iPhone How to Block Cell Phone Numbers On Android or iPhone (iOS) How to Hide Your Number With *67 VoIP Service For Cheap International Calls The 5 Best Wireless IP Phones of 2022 How to Park Your Cellphone Number The 5 Best Phone Adapters (ATAs) of 2022 How to Change Your Phone Number on Android How to Tell if a Number Is a Cell Phone or a Landline How to Know If Someone Blocked Your Number The 5 Best Apps to Make Free International Calls (2022) Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies