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How to Contact Outlook.com Support

Outlook.com support comes in the form of forum help, not phone calls

By Heinz Tschabitscher Heinz Tschabitscher Writer University of Vienna A former freelance contributor who has reviewed hundreds of email programs and services since 1997. lifewire's editorial guidelines Updated on February 22, 2021 Reviewed by Jon Fisher Reviewed by Jon Fisher Wichita Technical Institute Jonathan Fisher is a CompTIA certified technologist with more than 6 years' experience writing for publications like TechNorms and Help Desk Geek. lifewire's editorial guidelines Tweet Share Email Tweet Share Email MS Office Outlook Word Excel Powerpoint

What to Know

Visit the Outlook.com forum. Go to Microsoft's service health web page to see if Outlook.com is experiencing problems. Browse the Troubleshooting section of Outlook.com. This article explains how to find help and support for Outlook.com and Outlook on the web.

Get Help With Outlook

Lifewire / Derek Abella When you want information on how to use Outlook.com or need assistance with a technical issue, use these Microsoft resources: Visit the Outlook.com forum. Outlook.com does not provide access to support professionals. Instead, Outlook.com provides a public forum where Microsoft employees and experienced users offer help. Browse the forum to see if your question has been answered. If not, enter your question and wait for a response. Check the Outlook.com Service Status. Go to Microsoft's service health web page to see if Outlook.com is experiencing any problems at the current time. Problems cannot be reported here, but you can read about any ongoing issues. If Outlook.com isn't experiencing an outage or any problems, an "Everything is up and running" message displays. Find out if the Outlook.com website is down. There are several web services that will tell you if a website is working or not. Among these services are Down for Everyone or Just Me? and Is It Up? To use these services to find out if a website is up or down, just enter the website address, such as Outlook.com. Browse the Troubleshooting section of Outlook.com. There's a troubleshooting section on the Get Help With Outlook.com web page. Check it to see if your problem has been addressed. Select any topic to open another web page that contains answers and solutions to problems (along with fixes or workarounds). Outlook.com does not offer phone support. In several places in the community forum, posts pop up saying help is available by calling a toll-free number during certain hours. This number has been reported as a scam attempt in several places on the internet. Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Subscribe Tell us why! Other Not enough details Hard to understand Submit More from Lifewire How to Report an Outlook.com Outage or Issue How to Fix It When Spotify Is Not Working Is Outlook Down? How to Check Outlook.com's Service Status How to Fix It When Microsoft Edge Is Not Working Why Isn't This Site Loading for Me? 503 Service Unavailable Error Message: What It Is and How to Fix It How to Contact Windows Live Hotmail Support How to Contact Snapchat Customer Service How to Fix It When Outlook Spell Check Is Not Working What Does a 403 Forbidden Error Mean? How Do You Fix It? Gmail Won't Load? How to Fix It Outlook.com vs. Gmail: Which Email Service is Best? How to Send a File Attachment With Outlook.com How to Fix It When Discovery Plus Is Not Working How to Forward an Email as an Attachment in Outlook OneNote Not Syncing? How to Get It Back Online Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies