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How to Tell If Amazon Prime Is Down
Is Amazon’s video on demand service down, or is it your device?
By Tyler Hayes Tyler Hayes Writer Tyler Hayes is a former Lifewire writer covering Apple, Google, Spotify, and more. Tyler has written for Fast Company, Digital Trends, and Paste, and others. lifewire's editorial guidelines Updated on March 4, 2021 Tweet Share Email Tweet Share Email Around the Web Browsers Cloud Services Error Messages Family Tech Home Networking 5G Antivirus Around the Web If you have trouble accessing your Amazon Prime on-demand content, it might be time to figure out if Amazon Prime is down for you or for everyone. Determining the severity of the outage is the first step to figuring out what to do about it. How to Tell If Amazon Prime Video Is Down
When a major service like Amazon Prime Video goes down, you're not alone. With so many people utilizing the Amazon service regularly, you're bound to find other people talking about the outage and possibly offering solutions around the internet. There are also websites dedicated to reporting service outages that you can check. If you can't connect to the internet at all, jump to the What to Do section. There's a chance there's a problem with your internet connection, not with Amazon Prime. Visit a status checker website. Try Down Detector or IsTheServiceDown to see reports of Amazon Prime not working. Each service's page differs slightly, but the page shows user reports of when the service hasn't been working, a 24-hour graph breaking down the types of problems people are experiencing, and a live map showing from which areas users are reporting. Check Twitter. The Prime Video twitter account may mention information about a possible outage. It's also good to search for #amazonprimedown to see if anyone else experienced the same problems. Check for news. If Amazon Prime Video is having issues, a web search may reveal a few tech sites reporting on the outage. What to Do When Prime Video Is Not Working
If you're watching a movie or TV show and Amazon Prime video is not working, and there's no indication online that Amazon Prime is down, it could be your home internet that isn't working. Start with the source and continually check the next item in the line of devices that may be a problem. Here are the items to check to find out if your home internet is the problem. A computer and phone are the easiest to check for a Wi-Fi connection. However, most TV boxes have a way to confirm an internet connection. Check your account status. Sign in to your Amazon account and make sure that your Prime subscription is up-to-date. Amazon usually takes payment for Prime automatically, but there could have been an error in processing your latest payment. Update the web browser. New browser versions often come with new features and bug fixes. Streaming services sometimes take advantage of these features early, making older browser versions incompatible. Try a different web browser. There are several potential factors at play here, but DRM is usually the culprit. Chrome is the safest bet because it's the browser most streaming services target for support. Check the modem and Wi-Fi router. Restart both devices, and see if the status lights are normal. If other internet-connected devices in your home have a connection, you can assume the modem and router work as intended. Test your Wi-Fi connection. If the modem and router aren't the cause, there could be an issue with the device's connection. Connect from a different device to ensure that the original one is the culprit. Check the internet speed. There's a chance that the device is connected, but the bandwidth isn't enough for streaming. Disable your VPN. If you use a VPN, connect to Prime without it. Sometimes, VPNs cause unintended issues, especially with streaming services. Reinstall the app. If you use an app on Android, iOS, or a streaming device, reinstall it. Sometimes, apps get corrupted during an update or an install. A fresh start often resolves the issue. When all else fails, contact Amazon. They might know something you don't have access to yet. Amazon Prime Video Error Messages
Maybe your home internet is working, but Amazon Prime gives you an error message. If you see one of these error codes, there are a few things you can try to resolve the issue: 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7235, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074 These codes mean little to anyone outside Amazon, but to them, it provides a path to a solution. If you've reached the point where you're reaching out to Amazon for help, provide them with one of these codes, if you can. Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Subscribe Tell us why! Other Not enough details Hard to understand Submit More from Lifewire How to Fix It When Amazon Prime Video Is Not Working How to Stream Amazon Prime on Discord How to Use Amazon Prime Video How to Get Free Stuff on Amazon YouTube TV Not Working? Here's How To Fix It How to Fix It When Discovery Plus Is Not Working How to Fix Netflix Error Code NW-2-5 on Any Device What Is Amazon Prime? How to Stream Thursday Night Football Is Reddit Down... Or Is It Just You? How to Fix Disney Plus Error Code 41 How to Watch 4K Movies on Amazon Prime How to Watch NFL Games on Firestick: Free or Paid (and All Legal) Netflix Error Codes: How to Fix Them How to Cancel an Amazon Prime Membership Amazon Prime Video Watch Party: What It Is and How to Use It Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies