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How to Restart a Failed iTunes Download on an iPhone
Recover your digital music from an interrupted iTunes Store download
By Mark Harris Mark Harris Writer University of Wolverhampton Mark Harris is a former writer for Lifewire who wrote about the digital music scene and streaming music services in an easy to understand, no-nonsense manner. lifewire's editorial guidelines Updated on July 21, 2021 Tweet Share Email Tweet Share Email In This Article
Expand Jump to a Section Reasons Downloads Are Interrupted Resuming a Failed Song Download on iPhone Use iTunes on a Computer to Fix a Download It's rare to have a problem downloading digital music from the iTunes Store to the iPhone, but things can and do go wrong from time to time. If you use an iPhone to purchase songs, there may be times when a download is interrupted before it is complete. Instructions in this article apply to iPhones with iOS 14 through iOS 11. Reasons Downloads Are Interrupted on iPhone
An interruption during an iTunes Store download can happen for various reasons, including: The iPhone drops the internet connection: A malfunctioning internet connection is the most likely reason why the song fails to download correctly. You may end up with a partial song or nothing at all. An issue with the iTunes Store servers: Apple servers are rarely down, but it can happen. A problem with a server can terminate the connection to the iTunes Store. An unexpected iOS restart: If the iPhone restarts during a download, the song cannot fully download. The internet connection is slow or the Wi-Fi router has problems: If your internet connection slows down or your Wi-Fi router loses its sync during a song download, the result may be a failed song download. How to Resume a Failed Song Download on the iPhone
To restart a failed song download on your iPhone: Open the iTunes Store app on the iPhone. Tap More. Tap Downloads to display any content from the iTunes Store that didn't transfer to the device. Tap the arrow next to a download to restart it. If these steps don't fix the download problem, restart the iPhone and repeat the process. If the failed download doesn't appear in the list or if you can't fix the broken download, either report the issue to Apple in person at an Apple Store or use iTunes (or the Music app) on a computer. Use iTunes on a Computer to Fix a Download
If you sync your iPhone with iTunes on a computer, fix an interrupted download by using the iTunes software to sync the song to the iPhone. Open iTunes on your computer, select Music from the menu in the upper-left corner, then select Store from the options at the top of the screen. Then, go to the menu bar, select Account, and choose Check for Available Downloads. If there are no available downloads, check your account details in iTunes in macOS Mojave (10.14) or earlier to confirm you purchased the song and to request support. With macOS Catalina (10.15 ), Apple replaced iTunes with three apps: Music, Podcasts, and Apple TV. The instructions below also apply to macOS Catalina (10.15) and later, except you start by opening the Music app. Open iTunes > Music > Store in macOS Mojave (10.14) and earlier or launch the Music app in macOS Catalina (10.15) or later. Go to Account in the menu bar and select View My Account. Enter your Apple ID name and password if prompted to do so. In the Account Information screen, go to the Purchase History section and select See All. Go the song that did not download properly and select More. The list of purchases is in reverse chronological order. Select Report a Problem. Select the Choose Problem drop-down arrow and choose Item didn't download or can't be found. Type a brief explanation of the problem and then select Submit. Your problem is submitted to Apple Support, and you will receive a reply, although not immediately. Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Subscribe Tell us why! Other Not enough details Hard to understand Submit More from Lifewire How to Manually Add Music to Your iPhone How to Restore an iPad to Factory Default Using iTunes How to Back Up iPhone 5 How to Fix a Missing AirPlay Icon on iPhone and Mac How to Restore Your iPod Touch to Factory Settings Can You Install iTunes on a Mac? How to Stop iTunes From Opening When an iPhone Is Connected to a Mac How to Transfer Messages from iPhone to iPhone How to Transfer Music from Computer to iPhone Downloading Music to Your iPad is Easy How to Factory Reset an iPhone (All Models) How to Get Into and Out of iPhone Recovery Mode How to Stop Apple Music From Automatically Playing What to Do When You Can't Access iTunes on Your iPad How to Fix a Disabled iPad by Connecting to iTunes How to Cancel Subscriptions on iPhone Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies