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The iOS Apple Support App Now Includes Paired AirPods

No more digging into multiple menus to look up warranty info or report a problem

By Rob Rich Rob Rich News Reporter College for Creative Studies Rob is a freelance tech reporter with experience writing for a variety of outlets, including IGN, Unwinnable, 148Apps, Gamezebo, Pocket Gamer, Fanbolt, Zam, and more. lifewire's editorial guidelines Updated on August 10, 2021 04:54PM EDT Fact checked by Rich Scherr Fact checked by Rich Scherr University of Maryland Baltimore County Rich Scherr is a seasoned technology and financial journalist who spent nearly two decades as the editor of Potomac and Bay Area Tech Wire. lifewire's fact checking process Tweet Share Email Tweet Share Email Smart & Connected Life Mobile Phones Internet & Security Computers & Tablets Smart Life Home Theater & Entertainment Software & Apps Social Media Streaming Gaming The Apple Support app for iOS has been updated, and the new 4.3 version now includes paired AirPods in your list of devices. Before the 4.3 update, the Apple Support iOS app only provided a generic AirPods menu option if you needed support or to report loss or damage. Now the app is able to display your specific AirPods (after they've been paired), and can provide detailed device information. This means you won't have to dig through a generic AirPods menu or Bluetooth settings to find your particular model. Now you can pull up warranty info directly in the Apple Support app, making it much easier to look up information or report an issue. This is particularly important in the event that you run into trouble with your AirPods, as servicing will be free so long as it's within the first year of purchase. Though the One Year Limited Warranty only covers defects, not wear through normal use. Apple This convenience also extends to in-person servicing, such as the Genius Bar. With the Support app installed and updated, all the information you need, including the serial number of proof of purchase, is easily accessed. The Apple Support iOS app 4.3 update is already live. If you don't have the app installed yet, you can grab it off of the iOS App Store for free (an AppleCare+ plan is not required to use it). Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Subscribe Tell us why! Other Not enough details Hard to understand Submit More from Lifewire How to Know if AirPods Are Real How to Fix It When One AirPod Is Not Working How to Update AirPods Firmware 4 Ways to Find Lost AirPods in Any Situation What Are AirPods and How Do They Work? How to Turn Off Your AirPods How to Fix the Microphone on AirPods How to Fix It When Apple Pencil Isn't Working The History of iOS, from Version 1.0 to 16.0 How to Find a MacBook Model Number How to Pair Airpods to a Laptop What Is macOS? 6 Ways to Fix It When AirPods Won't Connect or Go Into Pairing Mode How to Pause AirPods How to Tell the Difference Between Airpods 1 and 2 How to Fix It When 'Move to iOS' Isn't Working Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies