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Apple Creates Program to Fix 'No Sound' Issue With iPhone 12 Models
If your iPhone 12 or 12 Pro is affected, you can get it fixed at no cost
By Rob Rich Rob Rich News Reporter College for Creative Studies Rob is a freelance tech reporter with experience writing for a variety of outlets, including IGN, Unwinnable, 148Apps, Gamezebo, Pocket Gamer, Fanbolt, Zam, and more. lifewire's editorial guidelines Updated on August 30, 2021 03:43PM EDT Fact checked by Rich Scherr Fact checked by Rich Scherr University of Maryland Baltimore County Rich Scherr is a seasoned technology and financial journalist who spent nearly two decades as the editor of Potomac and Bay Area Tech Wire. lifewire's fact checking process Tweet Share Email Tweet Share Email Phones Mobile Phones Internet & Security Computers & Tablets Smart Life Home Theater & Entertainment Software & Apps Social Media Streaming Gaming iPhone 12 and iPhone 12 Pro users who have been experiencing sound issues may be able to take their devices in for repair, free of charge. Apple has acknowledged that some iPhone 12 and 12 Pro devices have been experiencing sound issues, likely due to a faulty component in the receiver. Specifically, if your iPhone does have a faulty receiver component, it won't emit sound when you send or answer calls. If your device was manufactured between October 2020 and April 2021, it could be affected. Apple Apple's "iPhone 12 and iPhone 12 Pro Service Program for No Sound Issues" only extends to the iPhone 12 and 12 Pro, however. Neither the iPhone 12 mini nor iPhone 12 Pro Max are eligible, though they also should not be affected. If you believe your iPhone 12 or 12 Pro is faulty, Apple will handle the repairs for free. It's important to note that any additional damage that would get in the way of repairs (a cracked screen, for example), must be fixed first, at your own expense. Additionally, if your device is more than two years past its retail purchase you might not be covered. Apple To get your iPhone 12 or 12 Pro with sound issues repaired, you can take it to an authorized service provider or make an Apple Store appointment. If you'd rather not go into a physical store, you can also get in touch with Apple Support to ship it to Apple for repairs instead. Regardless of your preference, Apple recommends backing up your device before servicing. Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Subscribe Tell us why! Other Not enough details Hard to understand Submit More from Lifewire 8 Ways to Fix It When an iPhone Speaker Is Not Working Where to Download iPhone Manuals for Every Model How to Fix It When There is No Sound on Your iPhone How to Show Battery Percentage on the iPhone 12 How to Use Siri on iPhone 12 How to Screen Record on the iPhone 12 iPhone 13: Release Date, Specs, Price, and News Which iPhone Should You Buy? How to Fix It When Snapchat Is Not Working on an iPhone How to Fix the iPhone Not Ringing Problem How to Reset iPhone 12 (Restart & Hard Reset) How to Easily Fix the iPhone White Screen of Death No Sounds on Windows 11? Here's How to Fix It How to Fix it When Your iPhone Won't Connect to Wi-Fi The 6 Best iPhone 12 Cases of 2022 How to Use LiDAR on iPhone 12 Pro Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies