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T-Mobile to Offer In-Store Repairs Starting November

The service only will be available to Protection 360 subscribers

By Cesar Cadenas Cesar Cadenas Writer California State University - Long Beach Cesar Cadenas has been writing about the tech industry since 2016 on a variety of topics like cryptocurrency, video games, the latest gadgets, and much more. lifewire's editorial guidelines Updated on September 16, 2021 04:28PM EDT Fact checked by Rich Scherr Fact checked by Rich Scherr University of Maryland Baltimore County Rich Scherr is a seasoned technology and financial journalist who spent nearly two decades as the editor of Potomac and Bay Area Tech Wire. lifewire's fact checking process Tweet Share Email Tweet Share Email Phones Mobile Phones Internet & Security Computers & Tablets Smart Life Home Theater & Entertainment Software & Apps Social Media Streaming Gaming Starting on November 1, T-Mobile will offer same-day in-store device repairs to subscribers of the company’s Protection 360 service. The company states that the in-store repairs will be done by “industry-certified experts” coming from insurance provider Assurant, the same company T-Mobile works with to provide Protection 360. Justin Sullivan/Staff/Getty Images The in-store device repair will only be available at 500 stores located in major cities. T-Mobile has 7,500 retail locations across the United States, but the company states that it plans on extending this service to additional locations. Protection 360 is T-Mobile's insurance plan for customers who want an extra layer of support in case they ever break or lose their phone. Subscription plans start at $7 monthly, which includes theft coverage, live tech support, and more. In addition to the in-store repairs, Protection subscribers will now have five claims covered instead of three claims. When it launches, subscribers can check T-Mobile’s Store Locator to find authorized stores and use the online appointment tool to get their phone repaired that very day. Customers can join Protection 360 within 30 days of buying or financing a new device. Maskot/Getty Images The company aims to compete with other carriers who already have an in-store repair service, as well as third-party companies like uBreakiFix that offer similar amenities. T-Mobile has yet to say if and when more stores will have in-store repairs, and also hasn't said if it plans to extend this service beyond Protection subscribers. Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Subscribe Tell us why! Other Not enough details Hard to understand Submit More from Lifewire T-Mobile 5G: When & Where You Can Get It 5G Availability Around the World Where Is 5G Available in the US? (Updated for 2022) The 7 Best Prepaid Cell Phone Plans of 2022 The 8 Best Cell Phone Plans of 2022 5G: The Latest News & Updates (October 2022) The 7 Best Senior Cell Phone Plans of 2022 21 Best Cloud Backup Services Reviewed (October 2022) The 7 Best Family Cell Phone Plans of 2022 How to Switch Phone Carriers All the U.S. Phone Companies That Offer the iPhone The 8 Best Online Grocery Shopping Sites in 2022 The 6 Best Cell Phone Insurance Providers of 2022 How to Get Netflix for Free The 7 Best Cheap Cell Phone Plans of 2022 What You Need to Know About the True Cost of an iPhone Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies