Galaxy A and M Phones Hit With Strange Restart Problem GA S REGULAR Menu Lifewire Tech for Humans Newsletter! Search Close GO News > Phones

Galaxy A and M Phones Hit With Strange Restart Problem

Phones stuck in a restart loop seem to be isolated to India

By Cesar Cadenas Cesar Cadenas Writer California State University - Long Beach Cesar Cadenas has been writing about the tech industry since 2016 on a variety of topics like cryptocurrency, video games, the latest gadgets, and much more. lifewire's editorial guidelines Updated on September 20, 2021 03:56PM EDT Fact checked by Rich Scherr Fact checked by Rich Scherr University of Maryland Baltimore County Rich Scherr is a seasoned technology and financial journalist who spent nearly two decades as the editor of Potomac and Bay Area Tech Wire. lifewire's fact checking process Tweet Share Email Tweet Share Email Phones Mobile Phones Internet & Security Computers & Tablets Smart Life Home Theater & Entertainment Software & Apps Social Media Streaming Gaming Many Galaxy smartphone users have reported a bug that causes their devices to freeze and restart on their own. There are numerous reports of this bug on the Samsung Community forum, and scrolling through the posts, it appears that it affects some Galaxy A and Galaxy M models. fizkes/Getty Images The most common devices afflicted are the Galaxy M30s, M31, M31s, A50, A50s, and A51, but only in India. No reports of the issue happening have come from anywhere else. A user recorded a video trying to use their phone only for the device to freeze and restart on its own. Several users claim their phones are stuck in a never-ending restart loop where their device doesn’t advance past the Samsung logo. The reports go back several months, with the earliest posted on March 9. While some claim the issue is a problem with the phone’s motherboard, it’s still unclear the exact cause of this bug, be it software or hardware. triloks/Getty Images It’s worth mentioning that these phones all have Exynos chipsets, but it remains to be seen whether these chips play a role in the issue. Samsung has yet to make any sort of announcement or major move to fix the issue. Scouring through the links, the company’s go-to move is to link users to instructions on factory resetting the device or going to a service location to get it fixed in person. Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Subscribe Tell us why! Other Not enough details Hard to understand Submit More from Lifewire Why Does My Phone Keep Freezing? How to Fix It When Windows 11 Is Slow How to Fix It When an Instagram Story Isn't Uploading How to Fix It When Instagram Stories Aren't Working How to Fix It When an Amazon Fire Tablet Is Stuck on the Fire Screen Samsung Galaxy A Phones: What You Need to Know 8 Ways to Fix It When an iPhone Speaker Is Not Working How to Reset an LG Phone How to Fix Surface Pro Screen Shaking and Flickering How to Fix It When Microsoft Edge Is Not Working How to Fix It When Your Samsung Tablet Is Frozen How to Report a Bug in Gmail How to Reset the iPod Touch Without Losing Your Music How to Fix It When Hulu Keeps Freezing How to Fix Problems During the Windows Login Process The Galaxy Note 21 Is Dead: Here's What It Could Have Been Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies