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How to Get a Refund for iTunes or App Store Purchases

Want an iTunes refund? You need a good reason

By Sam Costello Sam Costello Writer Ithaca College Sam Costello has been writing about tech since 2000. His writing has appeared in publications such as CNN.com, PC World, InfoWord, and many others. lifewire's editorial guidelines Updated on October 29, 2021 Tweet Share Email Tweet Share Email iPhone & iOS Switching from Android

What to Know

On a Mac, go to the iTunes Store and select Account > Account Information > Purchase History > See All.Find the item you want to refund and select More > Report a Problem. Select I'd like to request a refund from the Choose Problem menu.Enter the reason why you're requesting a refund in the Describe this problem box, then choose Submit. When you buy a physical item that you don't want or isn't quite right, you can usually return it to the store and get your money back. When the purchase is a digital download from the iTunes Store or App Store, getting a refund is less common. iTunes and App Store refunds aren't guaranteed, but we show you how to request one. Instructions in this article apply to Macs running macOS Sierra (10.12) and higher, as well as iOS devices running iOS 11 and up. Similar instructions apply for earlier versions of macOS and iOS; just find Account > Purchase History in the store you want a refund from.

How to Get an iTunes Refund on a Computer

If you buy something you already own, that doesn't work, or that you didn't mean to purchase, you may have a good case for getting an iTunes refund. In that situation, follow these steps on your computer to ask Apple for your money back: If you're running macOS Catalina (10.15) or higher, the process is slightly different. In that case, use the Apple Music app (iTunes has been discontinued). In that, select Music > Preferences, and check the box next to Show iTunes Store. Then click iTunes Store in the left sidebar. Skip to step 3. Open iTunes and click Store to go to the iTunes Store. Click Account. Then, sign in with your Apple ID and password when prompted. On the Account Information screen, go to the Purchase History section and click See All. Scroll through your purchase history. Locate the item you want a refund for, then click More. In the expanded listing, click Report a Problem. Depending on the version of iTunes you're using, this will either open your default web browser or continue in iTunes. Either way, the steps are the same. On the Report a Problem screen, click the Choose Problem drop-down menu and click I'd like to request a refund. In the Describe this problem text box, enter the reason you're requesting the refund, then click Submit. You won’t get an immediate answer. In a few days, you'll receive either the refund, a request from iTunes Support for additional information, or a message denying the refund request.

How to Get an iTunes Refund on an iPhone or iPad

Whether you are requesting an iTunes Store or App Store refund on your iPhone, iPad, or iPod touch, you make the request in your Purchase History. On the iOS devices, the process is different from the one on the Mac. Here's what to do: On the iOS device, open Safari, then go to reportaproblem.apple.com. Sign in with your Apple ID. On the Report a Problem screen, tap the I'd like to drop-down menu and tap Request a Refund. Tap Tell us more and tap the reason for the refund. Tap Next. Review the items available for refund and tap the one you want to request the refund for. Tap Submit. All requests for iTunes Store or App Store refunds must be made within 90 days of the purchase date. The more you request refunds, the less likely you are to get one. Everyone makes the occasional incorrect purchase, but if you regularly buy things from iTunes, then ask for your money back, Apple notices a pattern and begins to deny your refund requests. Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Subscribe Tell us why! Other Not enough details Hard to understand Submit More from Lifewire How to Return Games on Meta (Oculus) Quest and Quest 2 How to Turn Off Family Sharing for iTunes How to Hide iTunes and App Store Purchases in Family Sharing How to Get a Refund on PS4 or PS5 Games How to Get a Refund From Epic Games How to Delete an iCloud Email Account Permanently How to Get a Google Play Refund How to Restart a Failed iTunes Download on an iPhone Can You Install iTunes on a Mac? How to Download iPhone Apps From the App Store Using iTunes How to Authorize a Computer for Apple TV How to Cancel a Preorder on iTunes How to Set Up and Use Home Sharing in iTunes How to Automatically Download Purchases on iOS and iTunes Complete Guide to Using iTunes and the iTunes Store Do You Have to Use ITunes With an IPhone or IPod? Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies