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Roku Issues Reported After 10.5 System Update

Streaming apps aren't loading for some customers

By Allison Murray Allison Murray Tech News Reporter Southern Illinois University Allison reports on all things tech. She's a news junky that keeps her eye on the latest trends. Allison is a writer working out of Chicago, IL, with her only coworker: her cat Norbert. lifewire's editorial guidelines Published on November 23, 2021 10:47AM EST Fact checked by Jerri Ledford Fact checked by Jerri Ledford Western Kentucky University Gulf Coast Community College Jerri L. Ledford has been writing, editing, and fact-checking tech stories since 1994. Her work has appeared in Computerworld, PC Magazine, Information Today, and many others. lifewire's fact checking process Tweet Share Email Tweet Share Email Streaming Mobile Phones Internet & Security Computers & Tablets Smart Life Home Theater & Entertainment Software & Apps Social Media Streaming Gaming Some Roku customers are having problems with streaming apps after downloading the recent Roku OS 10.5 update. Customers have been posting on forums like the Roku community site and Reddit complaining about various issues with Roku devices since downloading the latest software update, according to TechCrunch. The first sign of problems appeared about two weeks ago on the Roku community forum. Getty Images/Sean Locke /EyeEm Roku users are reporting an array of issues like popular streaming apps either not working at all or having frequent issues, frozen screens, and problems with the functionality of the Roku remote. A Roku community manager posted to the forum explaining more details about the issues. "We are continuing to investigate reported performance and stability issues, although we can confirm that this is only affecting a small subset of users due to specific network configurations. Roku is making a software rollback available to provide an immediate workaround," community manager RokuAustin wrote in a forum post. For now, there is no official system update that addresses the widespread problems, but Roku forum moderators advise customers that are having issues to send a private message to the moderator to investigate further. In addition, you can check your affected device for a manual update, which may provide some relief. Lifewire reached out to Roku to find out a timeline of when customers can expect a permanent fix but has not received a response. The Roku OS 10.5 update was initially released in October. However, TechCrunch notes that the company first updates its streaming players and then its devices, so Roku TVs and remotes that received the update more recently could be the leading cause of customers' problems. Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Subscribe Tell us why! Other Not enough details Hard to understand Submit More from Lifewire Roku Jumps Into Connected Living With Its Own Smart Home Devices How to Fix It When Disney Plus Is Not Working on Roku How to Add Spotify to a Roku Device How to Fix It When Hulu's Not Working on Roku How to Fix It When Roku Channels Won't Open How to Cast to Roku TV From Android How to Pair a Roku Remote How to Watch Twitch on Roku How to Fix It When Roku TV Sound Is Not Working How to Fix It When Roku Keeps Buffering How to Fix It When YouTube Is Not Working on Roku How to Fix It When Prime Video Won't Open on Roku How to Fix It When Roku Closed Captioning Won't Turn On What is a Roku Smart TV? How to Fix It When Your Roku TV Keeps Turning Off How to Fix It When Paramount Plus Is Not Working on Roku Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies