How to Fix It When the Surface Duo 2 Touch Screen Is Not Working GA S REGULAR Menu Lifewire Tech for Humans Newsletter! Search Close GO Mobile Phones > Android

How to Fix It When the Surface Duo 2 Touch Screen Is Not Working

Broken Surface Duo 2 screens can flicker, look green, or completely turn off

By Brad Stephenson Brad Stephenson Freelance Contributor Western Sydney University Brad Stephenson is a freelance tech and geek culture writer with 12+ years' experience. He writes about Windows 10, Xbox One, and cryptocurrency. lifewire's editorial guidelines Updated on December 11, 2021 Reviewed by Michael Barton Heine Jr Reviewed by Michael Barton Heine Jr Michael Heine is a CompTIA-certified writer, editor, and Network Engineer with 25+ years' experience working in the television, defense, ISP, telecommunications, and education industries. lifewire's editorial guidelines Tweet Share Email Tweet Share Email Android Switching from iOS This guide will walk you through the best fixes when a touchscreen isn’t working on your Microsoft Surface Duo 2 smartphone. You can try these solutions when one or both of the Surface Duo 2 touchscreens are turned off or disabled, flickering, or have a green or red color tint. These fixes should work with the Surface Duo 2, but they can also be helpful when troubleshooting screen problems on Microsoft’s original Surface Duo smartphone.

Why Is the Touchscreen on My Surface Duo 2 Not Working

Surface Duo 2 touchscreen issues are often caused by overheating or physical damage to the device. Out-of-date apps and software can also cause a screen to flicker or display incorrect colors, as can accidentally enabling or turning on certain accessibility and display options.

How Do I Fix the Touch Screen on My Surface Duo 2

Here are all of the best fixes to try when your Surface Duo 2 touchscreen isn’t working correctly. It’s best to work through the list of solutions displayed from easiest and quickest to more complex and time-consuming. Charge the Surface Duo 2. Connect your Surface Duo 2 to your computer or another power source via a USB cable to charge it. Its battery could be dead.
Try a different charging cable. If you suspect your Surface Duo 2’s screen isn’t working because the device isn’t charging correctly, try another cable.
Restart your Surface Duo 2. If possible, attempt a basic restart. It can fix many Android and Surface Duo 2 problems.
Reboot your Surface Duo 2. If you can’t use the touch controls to restart your Surface Duo 2, press the Power button for 30 seconds to reboot it. This process is like a forced restart and shouldn’t affect any data or apps.
Perform a system update. If possible, check for an operating system update. These can often include fixes for hardware issues such as flickering screens or touch controls not working correctly on a Surface Duo 2. To update a Surface Duo 2, select Settings > System > System update > Check for update.
Update the Surface Duo 2 apps. Some Android apps may be causing screen issues. Remove recently installed apps. If a screen on your Surface Duo 2 started flickering after installing an app, uninstall that app and see if the issue persists.
Use the Surface Duo 2 on a hard surface. Placing a Surface Duo 2 on a soft or warm surface such as a blanket or pillow can cause the device to overheat. That can cause screen flickering and the appearance of a green or red tint.
Clear the cache. This quick process can fix a number of problems.
Disable the Dark theme schedule. Select Settings > Display > Dark theme > Schedule and turn off the time settings for the Surface Duo 2 Dark theme.
Turn off Magnification. If the text and app size feels off, select Settings > Accessibility > Magnification to see if you enabled the Magnification feature by accident.
Disable color correction. If the colors on your Surface Duo 2’s touch screens appear strange, select Settings > Accessibility > Color correction and turn off color correction if it’s on.
Turn off color inversion. Select Settings > Accessibility > Color inversion and ensure that color inversion is disabled. It will invert all of the colors on your Surface Duo’s screens when turned on.
Disable Night Light. If enabled, Android’s Night Light setting will reduce the amount of blue used on-screen and make everything appear more red and yellow. Factory reset your Surface Duo 2. This process should be your last resort, as it will erase all your data. It could fix your Surface Duo 2 screen glitches, however. Ask for a replacement. If none of the above solutions fix your Surface Duo 2’s screen problems, the hardware is likely defective or damaged. Contact the place you purchased your Surface Duo 2 from to request a new device. You can also contact Microsoft Support online or by calling 1-800-642-7676.

How Do I Enable the Surface Duo 2 Touch Screens

Both screens on the Surface Duo 2 smartphone should be enabled by default. If one or both of the screens appear off or don’t register any touch gestures, the device might be physically damaged or is experiencing a software or firmware issue. It is worth noting the right screen on the Surface Duo 2 will turn off when flipped backward and being used as a stand. Rotate the screen back around, next to the left screen; the right screen should automatically turn on. Surface Slim Pen 2 Not Working? How to Fix the Problem FAQ How do I connect my Surface Pen to my Surface Duo? Connect your Surface Pen the same way you pair a Bluetooth speaker with an Android. If your Surface Pen doesn't connect, check the battery.
How do I boot a Surface Duo in recovery mode? With the device turned off, press and hold Power+Volume down. When you see the Microsoft or Surface logo, release the Volume down button but keep holding Power to boot into safe mode, How do I fix my broken touch screen? If your touch screen isn't working, tap each corner of the phone to reset any loose connections and troubleshoot in safe mode. If your phone screen is cracked, patch it up with super glue or replace the outer glass yourself. Replacing the touch screen is an advanced fix best left to a professional. Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Subscribe Tell us why! Other Not enough details Hard to understand Submit More from Lifewire How to Fix It When a Keyboard Won't Type How to Change the Color of Text Bubbles on Android How to Fix iMessage Activation Errors How to Fix it When iPhone Call Volume Is Low How to Fix Surface Pro Screen Shaking and Flickering How to Fix It When a Fire Stick Is Not Loading Surface Slim Pen 2 Not Working? How to Fix the Problem How To Fix Windows 11 Black Screen Issues Microsoft Surface Trio: News and Expected Price, Release Date, Specs; and More Rumors How to Fix It When Windows 10 Bluetooth Is Not Working How to Fix It When a Laptop Microphone is Not Working How to Fix the Green Line on an Android Phone 8 Ways to Fix It When an iPhone Speaker Is Not Working How to Fix a Surface Pro Keyboard That's Not Working 16 Ways To Fix It When Print Screen Is Not Working in Windows How to Fix a Flickering Phone Screen Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies