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How to Reset Your Amazon Prime Video PIN

Change your PIN via web browser or mobile app

By Nick Steinberg Nick Steinberg Writer Wilfrid Laurier University Nick Steinberg has been writing about technology since 2014. His work has appeared in Goliath, Screen Rant, TechRadar, and many more publications. lifewire's editorial guidelines Updated on July 14, 2022 Reviewed by Ryan Perian Reviewed by Ryan Perian Western Governors University Ryan Perian is a certified IT specialist who holds numerous IT certifications and has 12+ years' experience working in the IT industry support and management positions. lifewire's editorial guidelines Tweet Share Email Tweet Share Email

In This Article

Expand Jump to a Section Reset PIN on a Computer Reset PIN on Mobile Remove the PIN What Is It? Frequently Asked Questions

What to Know

Computer: Select Account & Settings > Parental Controls > Prime Video PIN > Change > enter new PIN > Save.Mobile: Tap My Stuff > settings > Parental Controls > Change Prime Video PIN > enter new PIN > Save.You don’t need to know your old PIN to change it. All you need are your Amazon account login credentials. This article explains how to change your Amazon Prime Video PIN to access parental controls.

How to Reset a Prime Video PIN on a Computer

If you need to change your PIN, all you need is your Amazon account email and password. Once logged in, you can set up a new PIN without having to enter your old one. You can only set up a Prime Video PIN through a web browser or the service’s iOS and Android apps. If you access Parental Controls on a Prime Video TV app, you’ll get a prompt to log in to the service on a PC to change your PIN. The process for creating a first-time PIN and resetting it is the same. If you haven’t made a PIN for your Prime Video account, follow the instructions below. Navigate to primevideo.com and sign in with your credentials. Click your profile name in the top right corner and select Account & Settings. Select Parental Controls > Prime Video PIN and click Change. If this is your first time setting up a PIN, simply enter a five-digit PIN into the field and click Save. Input a new five-digit PIN and click Save.

Reset the PIN on iOS and Android

To change your PIN on your iOS or Android device, you’ll first need to download the Amazon Prime Video app. Once you’ve installed it and logged into your account, follow the steps below to access your PIN: We captured the screenshots below on an iPhone, but the steps are identical for Android devices. Tap My Stuff in the bottom right corner. Tap the Cogwheel icon in the top right corner. Select Parental Controls. Select Change Prime Video PIN. Enter your Amazon account password and tap Continue. Tap Change. Enter a new PIN into the field and tap Save.

How Do I Remove My Prime Video PIN

Amazon currently doesn't provide an option to disable a PIN once you've enabled it. Instead, you can disable Parental Controls, so you don't need to enter your PIN when watching a TV show or movie. To do this, you'll need to adjust Viewing restrictions to the highest maturity rating (18+):
Navigate to Account Settings > Parental Controls and scroll down to Viewing restrictions. Ensure 18+ is selected by clicking the green circle next to it. You should see a note indicating All videos can be watched without a PIN. Check the box next to All supported devices to ensure this setting applies across your account.

What is an Amazon Video PIN

Amazon Prime Video’s parental controls allow you to restrict access to mature content and prevent other users from making purchases on your account with permission. A five-digit numerical PIN system locks these settings, but if you don’t need to enter it frequently, it can be easy to forget. Fortunately, you don’t need to know your current PIN to change it — you can do so simply by logging into your Amazon account on desktop or mobile. Once you set up a PIN, it applies to all your devices. The exceptions are Fire TV devices and Fire Tablets running FireOS 5.0 or older, which have individual Parental Control settings. FAQ How do I reset the PIN on an Amazon Fire TV? To reset a parental control PIN, go the Prime Videos parental controls page. To reset the child PIN, which keeps kids on their own profiles, enter the wrong PIN until a code appears, and then go to the Amazon Code page, sign in with your Amazon account, and then enter the code and follow the prompts to reset the PIN. Where do I find my Amazon Prime PIN? You can't look up your PIN, as doing so would make it less secure. If you've forgotten the PIN, follow the instructions above to reset it. Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Subscribe Tell us why! Other Not enough details Hard to understand Submit More from Lifewire How to Unlock an Amazon Fire Tablet How to Use Two Step Verification (2FA) in WhatsApp How to Use Firestick Parental Controls How to Cancel an Amazon Prime Membership How to Change Language on Amazon Prime Video How to Use Amazon Prime Video How to Reset a Voicemail Password in Android Remotely Reset Android Lock Screen Password and PIN Setting Up Nintendo 3DS Parental Controls How to Use WhatsApp Privacy Settings How to Use Amazon Parental Controls to Protect Your Account How to Check an Amazon Gift Card Balance How to Lock the Screen on an Amazon Fire Tablet How to Set Up an Amazon Fire Tablet How to Set up Parental Controls in Windows 10 How to Use an Amazon Fire Tablet Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up Newsletter Sign Up By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Accept All Cookies